Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Approval of order guide "New Hire IT Hardware"

eyalabuhame
Mega Contributor

I want to know where is set to trigger approval in this order guide
this order guide automatically trigger approval, where is this set ? how can I modify it ?
for personal training and learning 

1 ACCEPTED SOLUTION

Tanushree Maiti
Kilo Patron

Hi @eyalabuhame 

 

An Order Guide is a tool that allows multiple catalog items to be grouped into a single request, which then creates multiple Requested Items (RITMs).

RITMs are linked within the Order Guide using rule-based mapping.

 

If you navigate to “Maintain Items” and search for a specific catalog item, you’ll find that either a Workflow (legacy) or a Flow is associated with it.

 

Approvals and fulfillment processes are configured within that respective Flow or Workflow.

 

Ref: https://www.youtube.com/watch?v=Plj1BA0D3Xs

 

 

So if any modification is required, Check it is for which Catalog item -> navigate to correposnding Flow/Workflow

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

View solution in original post

Shows you how to configure a sequence to fulfill items in order guides. This video covers: 00:00 Intro 00:58 Installing the plug-in 01:06 Generating a sequence 01:56 Editing a sequence 02:29 Configuring lane properties 02:52 Configuring activity properties 03:06 Adding a condition 04:26 Activating
1 REPLY 1

Tanushree Maiti
Kilo Patron

Hi @eyalabuhame 

 

An Order Guide is a tool that allows multiple catalog items to be grouped into a single request, which then creates multiple Requested Items (RITMs).

RITMs are linked within the Order Guide using rule-based mapping.

 

If you navigate to “Maintain Items” and search for a specific catalog item, you’ll find that either a Workflow (legacy) or a Flow is associated with it.

 

Approvals and fulfillment processes are configured within that respective Flow or Workflow.

 

Ref: https://www.youtube.com/watch?v=Plj1BA0D3Xs

 

 

So if any modification is required, Check it is for which Catalog item -> navigate to correposnding Flow/Workflow

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
Shows you how to configure a sequence to fulfill items in order guides. This video covers: 00:00 Intro 00:58 Installing the plug-in 01:06 Generating a sequence 01:56 Editing a sequence 02:29 Configuring lane properties 02:52 Configuring activity properties 03:06 Adding a condition 04:26 Activating