Approval tab is not visible for non itil users in sevicenow portal

[Jakkamsetti Pra]

Hi Team,

Approval tab is not visible for non itil users in "My Items" under "To-Dos" in ServiceNow portal. These users are having approver_user role.

For other user who are having approver_user and ITIL role, they are able to view the approval tab.

Could you please help on this to fix.

Thank you.

[ranjanak]

Hi @Jakkamsetti Pra ,

Check the view for itil and non itil users

[Jakkamsetti Pra]

Hi Ranjanak,

This query is for portal issue. Not on views.