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serial number populating on the incident form

i tried to do a before br on the incident form . i have a field called u_impacted_asset so when i entered the caller infomation it should automatically populate the impacted asset box . it is not working now  // Get the caller's username from the inc...

chercm by Mega Sage
  • 400 Views
  • 14 replies
  • 0 helpfuls

The closing conversation script is not working

The closing conversation script is not working. Instead of the closing conversation it is showing ending lines.i have tested the topic using the test button also, it is showing only line. (function execute() {var result;if (vaInputs.user.first_name.g...

DNC by Tera Contributor
  • 380 Views
  • 1 replies
  • 0 helpfuls

Record Visibility

 Can you please tell why I am getting this visibility error in SC Task after changing state from open to WIP?

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How to convert sysid to name on dl member field

Hi Team, Good morning,For this, I have created script include and client script.when we select list modify field as assignment group and member is auto populate but I am facing the issue like 1st orLast  user is showing as sysid.Team please help me  

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Is there a chart for the roles and permissions

We currently have the Vancouver iteration of ServiceNow IT Service Management and I have found the assistance page showing base roles etc. however I was wondering if there is a downloadable PDF or Excel version for a better overall view. I was also w...

ShaynaM by Tera Contributor
  • 1102 Views
  • 1 replies
  • 1 helpfuls

View rule does not work for setting default view in module

Hello! I have crawled and trawled through forums and other locations for help on this subject with no success. I have a module called HR Profiles in a table called sn_hr_core_profiles, in the Human Resource: Core application. For most of the users ev...

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Makri by Tera Contributor
  • 718 Views
  • 3 replies
  • 1 helpfuls

Report

Response and Resolution Time ReportsAverage Response Time: Measures the time taken to respond to a ticket initially.Average Resolution Time: Measures the time taken to resolve a ticket from the moment it was logged.  Need to calculate above report ne...