Assign Variables in Topics then pass to Topic Block
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06-03-2024 01:37 PM
I wanted to assign the priority and eventually the assignment group and category in the Topic then pass it to the Topic block for ticket creation. Do I assign it via the Script variable on the left? The second screen shows where I added the variable priority.
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06-04-2024 09:13 AM
Or is this the wrong place to assign the priority?