Assigned Catalog task to assignment group user forcefully after few days

[surajsukuma]

Currently, our catalog tasks are automatically assigned to an assignment group in the workflow, and their initial state is "New."

I need to add a condition: if a task remains in the "New" state for more than 3 days, it should be automatically reassigned to one of the group members. Additionally, the assignment group owner should be notified.

Could you please advise on the best way to implement this?

Thanks in advance!

[Runjay Patel]

Hi @surajsukuma ,

You can do the following

1. In your workflow add "Wait for condition" activity and the condition like

and state is "New".

2. Add run script activity and get the member of assignment group.

var assignTo ='';
var gr = new GlideRecord('sys_user_grmember');
    gr.addQuery('group','group sys id');
    gr.query();
    if(gr.next()) {
      assignTo = gr.user;
    }

var gr = new GlideRecord('sc_task');
    gr.addQuery('sys_id', 'sc task sys id');
    gr.query();
    if(gr.next()) {
      gr.assigned_to= assignTo;
      gr.update();
    }

 3. cerate a simple notification to send email to assignment group manager. "assigned to changes" add in when to send condition.

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[surajsukuma]

Thanks, let me try this

[surajsukuma]

Where should I place the Wait condition and Run Script? after task. 

[Ankur Bawiskar]

@surajsukuma 

I will suggest to use Flow designer for this with low-code, no-code

Something like this

Something like this

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