Assignment rule scripting based on Central time

[Sohini Kar]

Routing Requirement:

• All incidents and requests for type "corporate" received between 6:00 AM and 5:00 PM Central Time should be assigned to: Group1
• Any requests outside of this time window should be assigned to: Group2

I created two assignemnt groups. But the incident raised through record producer is getting assigned to Group 1 only even though I am raising the request on outside business hours. Can someone help me with the exact script?

I used this script, but it is not giving correct result:

(function() {

var nowCT = new GlideDateTime();

nowCT.setTZ('America/Chicago');

var hour = parseInt(nowCT.getHourLocal());

return (hour < 6 || hour > 17);

})();

[vaishali231]

hey @Sohini Kar 

Updated Working Script

 script  Assignment Rule:

(function() {
   var gdt = new GlideDateTime();
   // Convert current time to Central Time
   var ctTime = gdt.getDisplayValueInternal('America/Chicago');
   var hour = parseInt(ctTime.split(' ')[1].split(':')[0]);
   // Business hours: 6 AM to 5 PM
   if (hour >= 6 && hour <= 17) {
       current.assignment_group.setDisplayValue('Group1');
   } else {
       current.assignment_group.setDisplayValue('Group2');
   }
})();

Recommended Best Practice 

Instead of hardcoding time logic, use a Schedule, which is more reliable and handles daylight saving automatically.

Steps:

1. Create a schedule (e.g., Corporate Hours)

Time: 6:00 AM to 5:00 PM

Timezone: America/Chicago

Use this script:

 (function() {
var schedule = new GlideSchedule('<schedule_sys_id>');
   var now = new GlideDateTime();
   if (schedule.isInSchedule(now)) {
       current.assignment_group.setDisplayValue('Group1');
   } else {
       current.assignment_group.setDisplayValue('Group2');
   }
})();

*************************************************************************************************************************************

If this response helps, please mark it as Accept as Solution and Helpful.

Doing so helps others in the community and encourages me to keep contributing.

Regards

Vaishali Singh

[Sohini Kar]

This is actually partially working. Now the assignment group is being displayed only. But it is not getting assigned to that particular group.
I want it to be assigned to that particular group.

[Ankur Bawiskar]

@Sohini Kar 

check my below comment and use code in record producer script

[Ankur Bawiskar]

@Sohini Kar 

simply handle this using record producer script

Why not use some schedule which customer already has?

Script using GlideSchedule

var schedule = new GlideSchedule();
schedule.load('PUT_SCHEDULE_SYS_ID_HERE');

var now = new GlideDateTime();

// Outside business hours
if (!schedule.isInSchedule(now)) {
    current.assignment_group = 'group2SysId'; // Assign to Group2
} else {
    current.assignment_group = 'group1SysId'; // Assign to Group 1
}

If you don't want to use schedule then use this script

var strConvertedDateTime = new GlideScheduleDateTime(new GlideDateTime()).convertTimeZone("UTC", "CET");
var gdtConvertedDateTime = new GlideDateTime(strConvertedDateTime);

var hours = gdtConvertedDateTime.toString().split(' ')[1].split(":")[0];
if (hours >= 6 && hours <= 17) {
    // within business hours
    current.assignment_group = 'group2SysId'; // Assign to Group2
} else {
    current.assignment_group = 'group1SysId'; // Assign to Group 1
}

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