Auto follow up notifications are not working for some and working for some user

[SharathKonana]

We are using schedule jobs for the follow up notifications where once request closed survey will trigger if survey didn't take by user with in 15 days again the reminder notification will be sent to user by schedule job by using event fired method 
Here for some user's survey reminder is going and for some user's survey reminder is not going to the users.

[Viraj Hudlikar · Accepted solution]

Hello @SharathKonana 

Ensure that the users who are not receiving the reminders have their notification preferences correctly set up. Sometimes, users might have disabled notifications or set preferences that prevent them from receiving certain types of notifications.

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Thanks & Regards
Viraj Hudlikar.