Hello All, I am having an issue while rejecting the HR Case, the additional comments are appearing two time as shown in the image, i am able to find a business rule by which one additional comment is coming, but i cannot find any other business rule ...
I want to write a script where I need to check the relationships for a record in application service and validate are relationships are present in the instance and those relationships are retired then application service record need to be set to reti...
I recently completed the ServiceNow Fundamental course on Now Learning and I'm eligible for discounted CSA certification voucher for 60$, which is valid until December. I'm considering calming the voucher now but would like to know if I can take the ...
I am experiencing an issue with a flow. The flow is configured to trigger when an inbound email has the subject "New User". It should create a planned task using the details from the email. The flow is currently active. Although I have sent multiple ...
Hello Everyone,I am trying to create one report on incident and i want to have only date without time. I have tried using configure function field but couldn't achieve it. Can anyone help me with this.
I've read through of the few articles that said SOLVED, but have had zero luck making this work. I need a user criteria for our service portal that evaluates if the user is a member of IT. The problem is we don't have great HR data coming into Servi...
Is it possible to create reports on the incident list where we can see how many times a configuration item have changed and from which one to which one. We know that we can see from reassignments but that doesn´t help us
I have two reference fields on a form. one is platform and second one is CMDB. platform field is getting data from data management table and CMDB is getting data from cmdb_ci table. data management table having a list field which is reference to CMDB...
Hi experts,where can we configure/customize form views apart from view rule?We are facing an issue, all our cases are opening in US payroll view which is not expected (only usa cases should be opened in that view) . I have inactivated all the view ru...
Hi Team, I have created a new catalog with a variable present as success criteria but that should not be visible on the serviceportal it should be visible only on the sctask it is for their internal team. I have tired with the ui policy and ui acti...
How to add virtual agent to service portal login screen. Few users have to access VA without login into the instance.
Hi Team,I have a requirement to create a UI action name "On hold" and once the on hold is clicked a Ui page should popup and it will ask the user to select1) on hold reason :- drop down with values awaiting caller, awaiting change, awaiting problem2)...
Hi All , I have requiremnet for need attention variable for hr cases 1) If the additional comments added by ay user then need attention flag true 2) if the work notes added by agent and the state is on hold then flag is off 3) again if the user added...
Hi All, 50%, 75% and 100% SLA breach notifications are triggering for INC tickets as expected but not for TASK tickets. What could be the possible reason for this behavior. Please guide.
