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Issue in target instance

Hi, In production, the role 'u_aqcc_read' is having 3 members like: A,B,C, so they can have access ready only. In test, the same users A,B,C is having access to edit or write. So when we clone from prod to test the role 'u_aqcc_read' is adding to use...

Sys User Class Changes

I'm looking for information around modifying the class field on the sys_user table to include an additional class. We have seasonal workers that I'd like to "classify" as seasonal. Also some service accounts/utility accounts that I'd like to classify...

gml35 by Tera Guru
  • 1145 Views
  • 2 replies
  • 0 helpfuls

variables not populating on RITM

Script Include:*************************************************************************************var RequestUtil = Class.create();RequestUtil.prototype = {    initialize: function() {},    createRequestFromIncident: function(incidentId, catalogIte...

abhisek by Tera Contributor
  • 299 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to define if condition with "contains"

Hi All  I have a requirement where i need to present the submission of the catalog form.i did write the following code:  function onSubmit() {var sn=g_form.getValue('service');var cbox1 = g_form.getValue('did_you_read_kb_document_kb0007347_please_ref...

phr_0-1718619555271.png phr_1-1718619594341.png
phr by Tera Contributor
  • 891 Views
  • 7 replies
  • 0 helpfuls

All catalogs are not visible

Hi All, All of sudden all catalog items are not visible sc_cat_item table, only 10 to 15 records visible and total count not showing , no security error and in that page no buttons working like personalize list or change view ect. ThanksRoopa

Roopa11 by Tera Expert
  • 388 Views
  • 6 replies
  • 0 helpfuls