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Custom chat integration

Hello experts,I am trying to implement a custom chat integration between ServiceNow Virtual Agent and Webex. I have successfully tested the GET and POST methods and am able to post new messages using APIs from the Webex Developer Portal. I have used ...

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database view to join change and outage table

Hello allI have a requirement of creating a report on a database view which comprises of fields from change (change_request) and outage table (cmsb_ci_outage)I was able to create a database view but when I try to create a report on that I do not get ...

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fetching hour form a glidedatetime value

Hello Experts, Can anyone tell how to fetch hour from a glidedatetime value. I am using this script var gdt = new GlideDateTime ("2017-03-31 15:13:43");var gdtsplit = gdt.getDisplayValue().split(' ')[1].split(':');gs.print(gdtsplit[0]); It is returni...

deepika46 by Tera Contributor
  • 190 Views
  • 1 replies
  • 0 helpfuls

catalog task worflow activity not working

I am trying to get certain variables to show up on a certain task. I am using the workflow activity Catalog Task at the bottom to select a variable to show on the task. I selected 8 out of the 90 variables but when i go to the task, all 90 still show...

Resolved! Security Attributes - UserIsAuthenticated

Hi all, I am seeing this Security Attribute while working through my skipped updates for the Washington upgrade.  I can't find any breakdown of the Security Attributes - UserIsAuthenticated.  I am assuming this just means that the user is signed into...

Resolved! report_view ACL error in incident metric report.

Hi folks,We've reports created on incident metric table, It's throwing report_view ACL error when trying to access data.I've found ACL on metric_instance while debugging.How is this table related to incident metric table ?

Community Alums by Community Alums  
  • 582 Views
  • 3 replies
  • 0 helpfuls

Flow designer question

I'm new to flow designer and have the following question:Requirements:1) User submits a request and Task A is created.2) In Task A , the analyst needs to make a decision to proceed or not proceed (See image labeled 1)3) Once a decision is made to pro...

Neelu3 by Tera Contributor
  • 351 Views
  • 1 replies
  • 0 helpfuls

How to hide variables in multi row variables set

I'm trying to hide one variables (action) in my multirow variables but its not working with client script.  var requestType= g_form.getValue('request_type');   if(requestType =='add_location'){    g_form.setVisible('action', false);   }

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Xhare by Tera Contributor
  • 333 Views
  • 1 replies
  • 0 helpfuls

UI Page in Workspace

Hello @Ankur Bawiskar  , have created seperated thread and below is the need , we have UI Action called session and when it's clicked it open page and display Session link and Key , Currently we have following script in UI Action which works perfect ...

shyam34 by Tera Contributor
  • 316 Views
  • 3 replies
  • 1 helpfuls