Autopopulate Application Owner Name with Service Owner in Catalog Item

[Harsha34]

Hi,

I have two variables in catalog item, one is Application Name that is reference to CMDB CI Service table, another variable is Application Owner Name which is single line text read only that should autopopulate with Service Owner once Application Name is selected. I have used dependent question as Application Name and in dot walk -> Service Owner , but I am getting sys id of the user through this and not the name.

Below screenshots for reference.

Please suggest how can I get the display value instead of sys id using autopopulate feature.

Thanks,

[Kalyani Jangam1]

Hi @Harsha34 

It might be show sys_id because application owner name it is string field. If you use application owner reference field refer to sys_user table then it will show its display name.
Please check once and let me know if it helpful or not.

[Harsha34]

Hi Kalyani,

I am using inbuilt feature of autopopulate tab in variable section as per my screenshot. There I need to give dependent question which is Application Name , so can you suggest where should I select sys_user table?

Application owner Name is a string field which should autopopulate depending on Application selected in Application Name variable.

I have provided the screenshots.

Thanks

[Kalyani Jangam1 · Accepted solution]

Hi @Harsha34 

Change Application Owner Name string field to reference field and it should refer to sys_user table.

[Harsha34]

As per client's requirement , the Application Owner Name should be a single line text read only that should autopopulate with  Service Owner of the application I select in Application Name field. Below screenshot for your reference.