KB article integration from one service now to another service now

[srinivasrao]

Team,

Did anybody do integration of KB articles between two servicenow instances. 

My need here is A instance has two KBs. one is internal KB catalog and another is external KB catalog. I want the B instance exposed to only external KB catalog to be seen in the service portal when an end user login and only to read purpose. one direction only.

Can somebody through some light on this or any documents please

Regards,
Srinivas

[Sunil62]

Hello Srinivas,

If I understand correctly, you wanted to provide access to external catalog KB of A instance from service portal of B instance without migration. In this case, you can achieve this with REST integration by providing access to A instance of kb_knowledge table from B instance. Also, you need to create widget  on B instance and place it on portal and when user searches the articles or click on link, it hits A instance and queries the external articles.

But I would suggest to migrate such articles completely from A to B instance with xml or data sources. This provides faster search as the KB article is in same instance, also it improves user experience and no need to create integration or widgets.

Thanks,

Sunil Safare

[srinivasrao]

Hi Sunil,

Thanks for you mail. I was following your mail and try to create a data import and schedule it, but not successful. Not sure i am doing it correct, as i am now to this export /import .

Can you suggest me how to do this step wise please ?

Regards,
Srinivas

[Mani A]

you can use REST API in instance B to get/read required KB article from instance A.

and we have OOB knowledge scripted rest api -> use get method for your requirement .