Hello, I am facing a challenge with our ServiceNow Employee Service Center site. We have three knowledge bases with similar categories, and when accessing the knowledge base, three duplicate categories are displayed. As a temporary workaround, our de...
Hi, I tried to publish Close Incident topic in Designer, and when I try to test it I immediately get a message "I'm having technical issues and won't be able to continue this conversation." I seem like it's never moving past Get incident sys_id node....
Hello everyone, (Scope Service catalog ==>catalog item ==> variable read only after submit request) I want wide single text variable to no longer be read only after submitting the request and that we can write in this field (in the ritm). Submit Requ...
Hi,Im using on Change client script and if some condition is met I use g_form.addErrorMessage in order to show some message. How can I make the message stays longer on the screen?
Hi All,For a task I want to create and schedule multiple standard change at a time. Previously I was creating single std chg and looping it for Mutiple change. but this way the number of API calls are also increasing which is not feasible.so is there...
The inbound action I’ve set up is meant to create a request when an email is received. However, the scenario involves a forwarded email — specifically, emails forwarded from abc@gmail.com to dev@service-now.com. I only want to create a request if the...
Hello everyone, (Scope Service catalog ==>catalog item ==> variable read only after submit request) I want wide single text variable to no longer be read only after submitting the request and that we can write in this field (in the ritm). Submit Requ...
Hello everyone, (Scope Service catalog ==> catalog item ==> RITM) I want use a script for in the RITM created by a variable opened by, the field additional comments be visible to the requested fro too and that he can write in it. RITM created by "ope...
Hi All,I want to integrate AWS CloudWatch with ServiceNow without event management module? can you suggest a ways to do it.
Looking for pointers on how to discover Autosys batch job using discovery . I do see a table cmdb_ci_batch_job already available in CMDB.
Hi Team, I have requirement where I want to create multiple sub-tasks once the parent task got approved few sub-tasks need to get created and assigned to different groups and then approver record should be attached and any of the group member can app...
In our current ServiceNow setup, incidents can be created in any state (not just "New"). However, we've noticed that if an incident is created in a state like "In Progress" or "On Hold," the Response SLA does not trigger since it's only configured to...
Hi all,Is there any way to enforce a rejection reason when an article is rejected from the list view in ServiceNow?Here’s what I’m trying to achieve:When the state is changed to 'Rejected', the system should require a rejection reason to complete the...
(function executeRule(current, previous /*null when async*/) { var cardOrderSysId = '000e49541b0e0d10683742e7bd4bcbed'; if (current.cat_item.toString() !== cardOrderSysId) { return; } var tinNumber = current.variables.u_tin;...
hi Team,when the user is Platform Administrator or user with "IT_LOCATION_ADMIN" rolewhen the user navigates to Location table in ServiceNow. Then the user should be allowed to view the Audit history for below attributes like city, state, street etc,...
