Hi, We have a scoped application and need to create an inbound action which reopens the ticket.when the ticket state is closed complete and the user responds on the last e-mail that was recieved for this ticket. im reusing the Update incident BP inbo...
Hi All, Users are receiving "REF" emails instead of the original report content. This issue began after the scheduled report was set to run as a user who has since left the organization. We attempted to change the "Run As" user, but the problem pers...
I am mimicking the same function on the incident form where I have a software field, and it gets the value of the CI field and calls a script include that returns the software related to the CI , im doing the same on the portal but seems like the fun...
All, I was asked by customers to disable users to submit catalog items only via Teams integration, meaning users can do so via portals but not from Teams. I guess user criteria does apply to both on portals and via teams.
Hi, How to enable Manager Center in esc portal. We are in Washington Release and we are having Manager Hub in esc portal, need to add Manager center in esc portal. What are plugin need to install to enable that. Can you please help to add Manager cen...
HI All,While creating the record in appointment booking configuration table and enable the advanced configuration , creating the Records in the appointment day booking configuration and service configuration . the dynamic timing is not populating in ...
Hi SNOW World, I have a requirement when I select a building and floor on a catalog item variable then all the related rooms should come in the dropdown of a multi-row variable set variable. Below is the visual representation of the scenario:Multirow...
Is there a way i can use flow designer to parse the email subject? I have a inbound email triggering a flow based on sender and subject. This flow should submit a catalog item with different values from the subject into different variables. the body ...
What I'm trying to do is to filter a list on the CSM workspace home page so that the current user can see only the cases where the current assignment group matches one of the user's groups. The table it is pulling from is a table extended from the Ca...
on table 'x' customer name field is referencing to customer table and auto populating vendor number field value, we created the record by selecting the customer to whom the vendor number is empty, after some days we are updating the vendor number in ...
Hi Community,We have several use cases where we'd like to trigger VA Topics by our iPaaS system (Workato).For example, Workato captures users their password is about to expire. We'd like Workato to send a message to these users on the VA Teams channe...
How to validate the field to allow only numbers,(comma).(dot)Please suggest if script is needed
How to create out of office email message in service catalog?
Hi all,We have a agreement with a vendor that send out emails when we have a request for them.And this email is a notification of a sctask that is part of a RITM. This is easy to configure and is running currently.However in this email notification t...
