Resolved! Order Guides
HelloI have to auto populate a catalog item field by combining 2 fileds of my order guide. How can I do it ?
Forum Posts
Resolved! Filter CI based on category = software
Please find the solution for below problem statement: We have created two variables - category and Configuretion Item for record producer, we wants to achieve - If Category=Software, Configuration Items selection to be limited to Applications. , They...
Populate a reference field from an import by using the field id instead of name
I have a requirement to populate a users department using the id of the department rather than the name. When I use an update excel sheet on the sys_user table with the name, it transforms perfectly, but when I try to use the departments id field, t...
Multiple Replies to Resolved Email creates New Incidents
As designed, if someone replies to a resolved incident email, if the incident state is at Closed, it creates a new email However, the issue we are running into, is that person replies to that resolved incident email, with the same watermark, multiple...
want to populate description field only when selected CI's class is Application service
Hello All, I want to populate description field only when the selected configuration item's class is 'Application service' in configuration item field using script include and client script. I tried but no luck because of every class in configurati...
Typing Indicator not showing in chat bot
Hi team,For some reason typing Indicator is not showing in the chat bot in virtual agent..Can anyone help me on this why it is not showing? Do we need to enable anything for this?
Keep Active Directory (AD) and SNow user managers in sync.
We currently use LDAP to import our AD users into a service now user table where the reporting manager is mismatched for the few users. For few users admin accounts of their reporting manager is being tagged. I need correct it and make sure that AD a...
Prevent submission if number of availability in stock is less than requested item quantity
Implement Server-Side (Back-End) Validations:· Stock Availability Check:o Before the form is submitted, check if the selected Model is available in the stock. If the stock is insufficient, prevent submission and display an appropriate error message.I...
SLA Breach on due date
I have a client who wants a task to have a 4 day SLA.They want the SLA to start 4 business days before to the task's Due Date.I am trying to use a script in the Relative Duration table (cmn_relative_duration).The script appears in the SLA Definition'...
Virtual Agent Profanity filter
Hi, i configured the virtual agent within the san diego release. I am trying to use the profanity filter for the virtual agent. I download the correct plugins as per the documentation, but it dosnt work for the virtual agent. Is this option only for ...
Prevent submission if number of availability in stock is less than requested item quantity
· Stock Availability Check:o Before the form is submitted, check if the selected Model is available in the stock. If the stock is insufficient, prevent submission and display an appropriate error message.The requirement is a check in one of the maint...
Widget visibility for Non ITIL users
Hi, I have a requirement where the widget in the service portal should be visible to everyone(Non-ITIL and ITIL users). Has anyone done this before? Regards,Akhila.
Upgrade instance to new version without losing data
Hi All , Can anyone let me know the steps to upgrade my instance without losing the data?
Resolved! Read, write and report ACL will be created for assignment group type= IT Service
I wants to create a Read, write and report ACL for assignment group type= IT Service, Exception: Admin When agent selects any other Category/Subcategory, but the ticket is assigned to a group of type: IT Service, the ticket should ONLY be visible fo...
MIssing Catalog item in Maintain Items & Flow Designer
Hi everyone,I’m working on an Employee Onboarding Form that is part of our Order Guide within the Service Catalog. The catalog item is visible under Maintain Service Catalogs in User Administration category and displays correctly on the Service Porta...