Hello Everyone,I have a requirement to populate the CI records based on the Category on incident form. for example, when a user selected a database category then the configuration item field should show only the database class CI's and also if the us...
I have a workspace list which has a list of Import Sets. I want my email notification to take me to specific Import set that, it should bring me to the workspace list and expand the necessary Import set group. Kindly assist Preview of the Email Not...
When we generate report from task_sla table, fields such as Duration, Business Elapsed time display values in hours / minutes / seconds. However if we export same report, then those values are displayed in seconds. How can we export same data which i...
Hi I'm relatively new to ServiceNow. Other ITSM tools I have used, have had the ability for assignees / technicians to mark themselves unavailable (leave, projects, sick etc).Having looked into within ServiceNow (Xanadu), using #ITSMPro module, I can...
We Need Create Workflow For Manager Approval, Like We two Variables Requested by And Requested For, User Select Requested For, Requested For Manager Get Approval, User Select Requested by, Requested by Manager Get Approval For Catalog Item.
In washington, only email client templates are showing in the email templates of SOW. After we upgrade to Xanadu, all of the templates are now visible and the condition set is no longer working. Is there a way that we can apply this query?name!=repl...
Hello Friends, Need your help with this requirement There are two drop down fields on the form: 1.Select Request Area (select_request_area ) with 13 choices2. Request Type ( request_type) with 12 choices got a requirement like this , if select are...
I am trying to disable this functionality. I found this KB article explaining how to do it and upon doing so, the cases still go into 'awaiting acceptance' when the 'close completed' button is clicked by a HR User. How do I disable this? KB article:...
Hi Community, Good day!!! Requirement is to make read only for entire user record which is visible from the caller field as shown below, including related list records (groups, users, delegates, subscriptions) i have tried below client script it is m...
I have a requirement as i have a field in catalog item to paste links in that. I used "HTML" type variable so users can add link to it. Now we are building a report for that catalog item and need that field as well in column...what client needs it wh...
I'm experiencing an issue where the incident form panel does not appear in my ServiceNow Workspace. Other users can see and interact with it without any problems, and the form is properly configured. However, for me, the panel is missing entirely.I h...
Hi All,How to add managed by of CI from change request to CAB meetings when UI action "refresh agenda item" is clicked, Managed by should get added to attendees and next time when refresh agenda item is clicked it should send notification to the atte...
hey, I want to update the currency symbol via script but it dose not allow me. instead it automatically parse the value to specific Currency. how can I change the Currency symbol ?
Hi,I would like to find out if email notifications can be sent to a user who has been assigned a recovery task in the Business Continuity Management module.Just want to know if it is a OOB capability or it would need to be configured
