Avg number of ticket resolved per individual per month
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07-06-2024 01:15 AM - edited 07-06-2024 06:06 AM
Hi Team,
I want to create a dashboard which consist of avg number of ticket resolved per individual per month
Kindly suggest what filter i can apply for that.
Regards.
Garvit
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07-06-2024 07:24 AM
Hi @Garvit1,
You need create a report by grouping the 'Resolved by' in Configure Tab. (Use the type of report that suits better to present, if not mentioned any).
And you can add a filter 'Resolved on This Month' as shown in the screenshot below.
Once the report is ready, you can add the report to the dashboard.
Mark the response correct and helpful if the answer assisted your question.
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07-09-2024 04:38 AM
Hi, How to get the avg resolved count per each individual what filter can be applied in this.
Regards,
Garvit
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07-09-2024 04:55 AM
Hi @Garvit1 ,
Check the below link, if it could be of any help.
Mark the response correct and helpful if the answer assisted your question.
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07-09-2024 05:08 AM
it is not showing for resolved avg, it is showing for created only