Avg number of ticket resolved per individual per month

Garvit1
Tera Contributor

‎07-06-2024 01:15 AM - edited ‎07-06-2024 06:06 AM

Hi Team, 

I want to create a dashboard which consist of avg number of ticket resolved per individual per month

Kindly suggest what filter i can apply for that. 

 

Regards.

Garvit

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4 REPLIES 4

Rupanjani
Giga Guru

‎07-06-2024 07:24 AM

Hi @Garvit1,

 

You need create a report by grouping the 'Resolved by' in Configure Tab. (Use the type of report that suits better to present, if not mentioned any).

Rupanjani_0-1720275497641.png

 

And you can add a filter 'Resolved on This Month' as shown in the screenshot below.

Rupanjani_1-1720275671971.png

 

Once the report is ready, you can add the report to the dashboard.

 

 


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Garvit1
Tera Contributor
In response to Rupanjani

‎07-09-2024 04:38 AM

Hi, How to get the avg resolved count per each individual what filter can be applied in this.

 

Regards,

Garvit

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Rupanjani
Giga Guru
In response to Garvit1

‎07-09-2024 04:55 AM

Hi @Garvit1 ,

 

Check the below link, if it could be of any help.

https://www.servicenow.com/community/developer-forum/how-to-calculate-average-in-dashboard-report/m-...

 


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Garvit1
Tera Contributor
In response to Rupanjani

‎07-09-2024 05:08 AM

it is not showing for resolved avg, it is showing for created only

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