Hi everyone,
While doing final testing in Advanced Work Assignment (AWA), we noticed a new presence status labeled “AI Available.” Our original question didn’t get much traction, so I’m resharing with a bit more context in case others have seen something similar.
We’re trying to understand:
- Where did the “AI Available” presence status originate?
- What is its intended functionality within Advanced Work Assignment
- Was it introduced through a recent ServiceNow patch, Now Assist, or another AI-related capability?
We want to make sure we clearly understand its purpose before moving forward with any assumptions or configuration changes.
Has anyone else come across this in their instance or have insight into how it’s being used?
Appreciate any guidance or direction you can share!
