AWA Queue Trigger Question
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15 hours ago
I have a queue called: Agent Chat Queue
The max wait time is 3 minutes:
If the max wait time is hit. I have a queue trigger that calls a custom VA flow called "No Live Agent Support Fallback".
In the VA chat conversation when the max wait time is hit a question is presented to the user: "No agents are available, what would you like to do?"
Then proceed to give the user the option to select the custom flow.
Is there a way to skip this question and immediately go to the flow?
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Virtual Agent
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