Hi Team, In Virtual Agent Designer for language translation for our use cases, We have installed all the language plugins required and configured localization framework settings for our VA Topics. But, within our topic in virtual agent designer, und...
Hi Team, We are aiming at intergration of SNOW VA with Azure bot. We have used the Virtual agent API to get the SNOW VA responses. We are getting an warning message as "OAuth Access or Refresh tokens are not available. Verify the OAuth configuration...
I am looking at populating the requested item --> parent related list from a list collector variable on a catalog item when the catalog task gets closed. Any help on how to formulate the script would be appreciated.
Is it possible to turn work order templates into Catalog Items in FSM? If so, how easily can it be done? Is there a better process to do this?
I have a requirement to filter out the service offerings (incident form) that are subscribed to the logged-in user based on the subscription options available (Group, Location, Department, User, Company). So, a user should be only able to raise an in...
Hello ,can anyone help me- my requirement is when we change urgency and impact it will change priority so I want to append new priority change value every time with existing value of short descriptionfor ex-Priority- 1-criticalShort Description= P...
Hi All, I was comparing 2 reference fields in workflow script as below.If new_owner is not the same as the one who is requested the item. Then, new owner should receive an approval request. If not , then it has to auto approve. This script is written...
Hi All,I am facing issue with one thing. In Virtual Agent I am using Dynamic Choice Input. Where I am writing this code to print choices, so Choices are printing successfully, but when the user is selecting any choices from it, then technical issue i...
How do you encrypt attached documents in change records in ServiceNow?
I can't find the proper source I wanted to know what is interceptor.
Greetings, I'm not a scripter. I've dabbled in some very basic stuff, but I am in over my head on this one. LOLI'm hoping someone out there has a moment to help me with what I think is potentially a very basic script. At least for people who script :...
Hi All, There is a use case where we are trying to store the user and Azure Group/Role association, when the request is made using Service Catalog Access Provisioning Form. In the service catalog we are giving options to select the Application Name a...
Hi Team,We have raised HI case for plugin activation for content management , the plugin name is "com.glide.cms"We can see the plugin in the plugin table but the modules are not installed/visible.Can you assist or let me know what action to take?
Hi all,Is there any way possible to check if a widget in our instance is OOB or not? For eg: We have an inactive widget 'Delegate' and we would to reuse this feature as it would benefit most of the approvers when they go on leave. As it was inactivat...
Knowledge Contextual Search not showing the selected products' Knowledge Articles. It's showing as undefined. Script inside Select Products: (function execute() { var options = []; // add options here... var prd = new global.VirtualAgentUtil...
