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Forum Posts

Resolved! Support Options text not getting updated

I've updated the Support Options in Virtual Agent (the 3 buttons in the top right corner) with the label we want to use and also with the phone number to the Service Desk.  The problem is that it isn't updating in VA.  I still see the original OOB st...

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KeithM1 by Tera Expert
  • 768 Views
  • 2 replies
  • 2 helpfuls

Resolved! Vitual agent user data validation

I am trying to build a catalog item which can be ordered directly via the VA. So for this I also need to give the users the option for ordering for someone else. For this I can't show the entire sys_user table for the user to choose from as there are...

Aakash5 by Tera Contributor
  • 983 Views
  • 2 replies
  • 1 helpfuls

Resolved! Displaying Assets Of A User Through Virtual Agent

Hello,  I would like the virtual agent to display all the assets tagged to a user when the user enters their name in the virtual agent client. Is there a pre-defined way to do something similar to this? If not, what would be the conventional or indus...

Resolved! Service Catalog - shift Popup to conversation

Dear Community, We want to change the popup VA tender to the conversation to display it as a conversation in the virtual agent interface. Could you please give us a hint on how to make this change? Many thanks! BRArmine

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Resolved! Remove chat history after logout.

Hi experts,How can we remove VA chat history after the user logs out. Whenever user logs back in they should not see previous conversation. Currently, I have tried below code but this is clearing chat whenever page is refreshed, or when user clicks o...

si21 by Tera Guru
  • 1390 Views
  • 4 replies
  • 4 helpfuls

Resolved! virtual agent Micro Certification

Which trainings I need to complete in now learning to get voucher for virtual agent Micro Certification?

Community Alums by Community Alums  
  • 2633 Views
  • 3 replies
  • 1 helpfuls

Resolved! Cant able to add awa_agent role to User.

Hello All, I cant able to provide awa_agent role to the users, due to this users cant able to access the Status in Agent workspace. Can any one suggest me how to proceed further on the same. I have tried to add 'sn_templated_snippet.template_snipper_...

swaroop by Kilo Sage
  • 1444 Views
  • 8 replies
  • 1 helpfuls

Resolved! Trigger Event from Virtual Agent

Hello All,I want to Trigger an Event from Virtual Agent using 'gs.eventqueue('Event Name','Glide Record')'. But I cant able to Trigger the Event using above method. Can anyone help me how to trigger Event from Virtual Agent. Thanks & Regards,S.Swaroo...

swaroop by Kilo Sage
  • 1127 Views
  • 7 replies
  • 1 helpfuls

Resolved! getRecord() not working in scoped application

Hi, am trying to get user details in scoped application and using the following syntax:var empid= gs.getUser().getRecord().getValue('employee_number'); It's perfectly working in global but not in scoped.  Any help will highly appreciated 

Aavi by Mega Guru
  • 1363 Views
  • 5 replies
  • 2 helpfuls

Virtual Agent: Has anyone used Pause topic block?

I want my bot to pause for 15 minutes, so I used the Pause topic block within my topic.  But, when I tested my topic, I get this (I was expecting it to pause for 15 minutes)This is how the pause topic block looks like where spoke and subflow values a...

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Rajini2 by Mega Sage
  • 690 Views
  • 3 replies
  • 0 helpfuls