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AWA Queue Trigger Question

AdrianS
Tera Contributor

I have a queue called: Agent Chat Queue

 

The max wait time is 3 minutes:


If the max wait time is hit. I have a queue trigger that calls a custom VA flow called "No Live Agent Support Fallback".

 

In the VA chat conversation when the max wait time is hit a question is presented to the user: "No agents are available, what would you like to do?"

 

Then proceed to give the user the option to select the custom flow.

 

Is there a way to skip this question and immediately go to the flow?

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