Based on assignment group and business service only a few Configuration items should be visible
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01-29-2024 04:47 AM - edited 01-29-2024 04:49 AM
Hi,
In Incident form Whenever business service is selected as cas and assignment groups is related to cas then few selected configuration items to be visible.
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Incident Management
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01-29-2024 04:54 AM
you need to use advanced ref qualifier on CI field
what did you start with and where are you stuck?
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-29-2024 05:00 AM - edited 01-29-2024 05:02 AM
Hi Ankur,
Struck with what conditions should be used in qualifier