Based on assignment group and business service only a few Configuration items should be visible

KM10
Tera Contributor

Hi,

In Incident form Whenever business service is selected as cas and assignment groups is related to  cas then few selected configuration items to be visible.

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@KM10 

you need to use advanced ref qualifier on CI field

what did you start with and where are you stuck?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

KM10
Tera Contributor

Hi Ankur,

Struck with what conditions should be used in qualifier

 

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