How to customize the format MS Teams Notification
Hello, Sorry I'm new to MS teams integration, I have a requirement to customize the format of Approval notification ex. color and content.
Forum Posts
ServiceNow for Microsoft 365アプリをTeamsに設定したら、Portal画面が表示されない
ServiceNow for Microsoft 365でPortalが開けずエラーが表示されます原因と解決の機会を知りたい。エラー：「ユーザー認証中にエラーが発生しました」ーーーーーーーーーーーーーーーーーーーーーーーー考えられる原因は、以下。・Azure Portalのアプリにインストールした[SSO and Activity Notification]のAPIの要求の値[TeamsActivity.send]を削除。（権限が強いため一時的に削除）・カスタムポータルの埋め込みを実施。ESCポ...
Resolved! Multi selection for variable in catalog item
I have a requirement where I need to create a field on catalog item which should reference to sys_user table and should allow multi-selection. Along with this the dropdown should show combination of name and email of the user. I can use reference var...
How i can generate a excel report of ticket Additional Information
Hi Guys, I have a lot of tickets with user Additional Information input of several parameters .And i want to generate it into excel so i can managed and filter the information . Is it even possible? Regards,
Team Notification: Notify Assignee
Hello,I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?
Customer is getting 20 notifications every day , how doe stop that?
story: A customer is receiving everyday 20 notifications and provided with a incident number and asked to stop it how do we deal with that ?
NLU - Unable to import test set csv file
Hi all, I am running to a problem trying to upload a utterances via a csv file to build out my NLU test set. I am getting the following error: I tried the following csv creation methods:- via excel- from notepad (filename ending with .csv) I am attac...
Topic translation is not happening for Polish language
I am trying to do translation topic translation for Polish language in virtual agent. For other languages its happening but for Polish its giving me below error. I have installed I18N: Polish, also under language table and Virtual agent Polish lang...
sharepoint online search connector
Hi, we are following below documentation for setting up sharepoint online search connector. Configure Microsoft SharePoint Online connection record (servicenow.com) This highlighted record is not available in the system as mentioned here. Can we crea...
Resolved! How to add email addresses to notification dynamically
Email Script (function runMailScript(current, template, email, email_action, event) { // Read sys_id from event parameter (account sys_id passed in BR) var acctSysId = event.parm1; // Validate account sys_id if (!acctSysId) { ...
Regarding the instance data replication feature
Hi,I would like to use the instance data duplication feature. Is the following feasible? It is fine to respond only to the items that you are sure about. Please let me know if it is feasible, and if so, how it can be achieved. What I want to know:1. ...
Can I only build one VirtualAgent? Multiple NowAssist in Virtual Agents can be constructed：）
I want to know if this image is correct.Left: You can only create one VirtualAgent, and the same VirtualAgent will be displayed on the published portal (screen).Right: Now Assisst In VirtualAgent allows you to create multiple VirtualAgents, and you ...
Report to show SLA achieved count,SLA breached count and SLA met % for that month for all priority
Report to show SLA achieved count,SLA breached count and SLA met % for that month for all priority.report should be something like in screenshot.I need report using datavisualization for incidents only for certain groups. Can someone help me Please ...
CSAT Survey not triggering properly
CSAT survey email once the incident is moves to resolved state is getting trigger but it is not sending CSAT survey link to few users What might be the reason
