I've created my own dashboard in Platform Analytics where we want to measure our Now Assist usage, adoption etc. (therefore, I copied widgets from the OOB "Now Assist Admin - Analytics" because we adjusted some of the widgets). Besides that, I want t...
Hello Community,In my Record Producer, when I select an Incident Type, the corresponding Incident Subcategories are displayed correctly.However, I’ve noticed that the last subcategory ("NA") is always being added automatically to the list of selected...
Hi,When i execute test script of A-2 form of portal through ATF tool in ServiceNow then i got below error message "This step failed because the client error 'onSubmit script error: ReferenceError: g_scratchpad is not definedfunction () { [native code...
Hi, I want to install Glide Virtual Agent on my PDI. When I click on Install now, it gives me the popup, 'This plugin is associated with a for-fee subscription'. Does this mean I have to pay for installing this in my PDI? Somewhere I have seen that...
@Ankur Bawiskar Hi,We are facing issue related above error as we did not made any changes to Change Management process OR in workflow.While user is complaining about - Unable to move the change to closed state and giving following error: Submit canc...
I'm writing client script -my requirement is simple: if the category is 'software' then make 'description' field hidden. It is working fine, but I want to write reverse if, and I stuck there! When Im changing the category to some other, the descripti...
I'm trying to trigger a Business Rule when a catalog variable's value changes at RITM level.Here's the scenario:I have a choice-type variable named Request Type with three options. I want the Business Rule to execute only when the value of this varia...
Hi allI am not able to most of the records in Assements metric type table in develeopment evironmement,I having all required roles including admin acess and I can able to see in test and prod with the same access.Can anyone please sugest on this is...
which scripts can access previous object ?
Hi Everyone,I need to configure the survey notification, When a survey is created in the Development environment, its URL (survey link) is typically environment-specific. If this Dev environment survey link is hardcoded in the notification message, i...
Hi everyone, Has anyone here implemented the Engagement Messenger (the embedded Virtual Agent / Agent Chat interface) on an external website? I’m trying to understand the best way to pass metadata from the external site into the chat session — for e...
I have a sequence of task creations, for which I used flow, but I need to pass the fields filled in by the user in task 1 to task 2 as read only. How would I do that?
I have change the feedback survey topic and the survey topic question is , Would you like this information-if user click on the no button then i want to connect to Transfer to live agent-There is any option to achieve this requirement?
Hi All,The Skipped record Unfortunately reverted back to the "Base system" (Yokohama) and not able to revert back to the previous "Xanadu" version.How can I revert to old version, I don't want to migrate the latest Yokohama version into higher enviro...
Good evening.!I need immediate - urgent help as this is a P1. Issue is that, we recently integrated Virtual Agent (Live Agent chat) with Microsoft Teams (Moveworks) with Service Operation Workspace.Everything is working fine, but the below message is...
