We have a particular application that we run blue green deployments on. We are looking for solutions to resolve the issue we are having where we only have 1 prod CI for the application so alerts are suppressed during deployment despite the applicatio...
I am wanting to know if anyone has some suggestions on best ways to differentiate an application service from one another to make it easy to select in change/itsm records. If one is the development instance, one is a staging instance, one is producti...
Hello and thank you in advance for your help.The issue is when a KB Article type is set to Wiki external URL opening in a new tab. I think this is because the the links rendered in the article are stripped of their attributes. This part, I don’t know...
I am looking to implement a solution to Auto Close Change Requests that are older than 6months any help appreciated/
Is there a way to insert the work date/time specified in a Service Request into the RITM’s expected time field, and then have the Flow continue after that time has passed?I've been trying various approaches using Wait for condition in Flow Designer,...
Hello everyone, I am working on updating the tab title and heading for incidents on the Simple List View. Specifically, when a user clicks on the "Recent Incidents" link, then selects "View All" in the contextual sidebar on the Record Information > R...
Hello, For auditing purposes, users need to view the entire file name. When checking the attachment table, the file column is already set to 100. Does anyone know of a way to fix this from happening? Below are some examples that show the file name ge...
if someone has done this integration then please help with the steps and procedures.
Hi community,I am stuck on this task, "configure assignment rules" in IT Service Management (ITSM) Implementation Simulator. I'm attaching the error screenshot Please can anyone help me with a step-by-step procedure
How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option?
Hi All,Today we have encountred something unwanted issue. Some of the Service catalog Categories has been deactived by the system. How do I check which system functionality has updated the record? like business Rule, Scheduled Job? Thanks
Hi,How to check if the schedued job is completed execution or not. In one of my scheduled job it got completed but error message comes up in the Job log table. Also state changes to ready. How to check if scheduled job completed or not without any e...
Hello, I created a custom table which created a read acl with new custom role and now i created a new Service account user and added the custom role to it. But when i test this from Alteryx designer tool ServiceNow input, this user is able to access ...
I'm currently completing the Micro-certification but i'm stuck on the last step because I can't test the NLU model i've created. this is the task:But every time that I click on Test Model, it gets stuck on the screen below (Testing in Progress)- Is t...
