Hello everyone we are having issue with our dashboard that has the Task SLA Contracts breakdown filter.Basically once selected it inserts the filter on the report (set on task_sla table) in the screenshot bellow as task.business_service.u_contract re...
We’re looking to implement a workflow where, if a scheduled job or file transfer (inbound/outbound) fails to run by a defined time, an incident is automatically created in ServiceNow, and the on-call member of the responsible team is paged via Status...
Hi, For my requirement 2 catalog tasks are created at the same time, so when I am trying to close one catalog task and the automatically RITM and Req state is closing automatically, once 2 catalog tasks are closed then only RITM and Req should be cl...
Hi ,I have issue in @mention notification for HR case user is mentioned @User_Name the notification is sent and i can able to see in log but that notification message body Is missing (event is missing in message body).this issue is happend few hr ca...
Hello All, Can someone please help with this?We are creating AD accounts through ServiceNow. When profiles are synced to Azure AD, ServiceNow imports the user profiles and creates corresponding user records.Currently, we're facing an issue with licen...
I am working with a catalog item that has TWO variables that are both hidden on the catalog item view but are visible on the RITM. Both variables are a "reference" type. These variables will be the Cost Center and the Employee ID of the requested for...
Hi All,Looking for some best practice advice.We have a request process, whereby a manager would request access for their employee to a system, selecting the modules that their employee requires access to. I need this request to then be sent in parall...
Hello all, I would like ask how can I hide attachments attached to a catalog Item on RITM form except members of an assignment group? I have created "Deny Unless" ACL but It works on Table level (RITM Table) but I want It to be working for attachment...
Hello,We have been configuring the Bot within our test environment, and I noticed that when clicking on the portal tab the first time, it loads no problem. The issue is that if I click on another tab and navigate away from the embedded portal, it wil...
Hello,Can anyone help in adding new rows in conflict calendar page like blackout schedule and maintanance window by default, but i want add custom rows. is it possible
I have created a UI Action on the sc_req_item table and added the same code that I found in the UI Action for the Problem table for Creating a Standard Change:action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc'));When this UI Acti...
HiIf we're creating a notification we'll be having select variables section where there we'll be having fields. But I wanted to use my related list in my notification how can i use related list?Thanks in advance
Hi I have a requirement to run background script on demand form. if demand is having contract then contract created date should populate on Actual won date on demand form, I have written background script but here the issue is Contract creted field ...
can we write a acl on 14 groups starts with same initial letter where users of those groups would be able to assign incidents among their groups and individuals only.
Hi Team, I want to send notification Table > Approval (sysapproval_approver) When to send is the below requirement Change state> If the Approval is still in Requested State Then trigger this Notification on the below timeframes prior to the Change...
