Best Learning Resources and Roadmap to Learn ServiceNow ITOM from Scratch to Advanced Level

[pratikdeshp]

Hi everyone,

I want to learn ServiceNow ITOM (IT Operations Management) from scratch and gradually progress to an advanced level.

I have knowledge of ServiceNow ITSM and want to understand ITOM concepts step by step, with practical examples and hands-on practice.

Could experienced ServiceNow professionals please recommend the following?

1. Prerequisites: What topics should I learn before starting ITOM? Do I need knowledge of networking, Linux, Windows Server, JavaScript, or any other technologies?

2. Learning Roadmap: What is the recommended order to learn ITOM modules such as Discovery, MID Server, Service Mapping, Event Management, and CMDB?

3. Learning Resources: Are there any good free courses, official documentation, blogs, or learning paths for beginners?

4. YouTube Channels: Which YouTube channels provide clear, beginner-friendly explanations and practical demonstrations of ServiceNow ITOM?

5. Hands-on Practice: How can I practise ITOM concepts if I have a personal ServiceNow developer instance? Are there any alternative labs or learning environments?

6. Certifications and Career: Which ITOM certifications or learning paths should I consider, and what skills are expected for an entry-level ITOM role?

[glideFather]

ahoy @pratikdeshp,

read [GF#11] ServiceNow Learning Paths for inspiration on extending your ITOM (and not only) knowledge and skills. Go to the link to get the URLs clickable.

ITOM located is on pages 25, 26 and 27 (see the bottom-right corner):

Regarding the CMDB, this module is spread across multiple other modules, you can search for it to get the courses as well.

[Tanushree Maiti]

Hi @pratikdeshp 

Under ITOM you will get topic 

• Discovery
• Event management
• CMDB & CSDM 

There are 2 ServiceNow Mainline certification available under ITOM - 

• CIS - Data Foundation
• CIS - Discovery

ServiceNow University Learning Path:

1.  Discovery Fundamentals 
2. Event Management Fundamentals 
3. Configuration Management Database (CMDB) Fundamentals On Demand

4. Common Service Data Model (CSDM) Fundamental

5. Introduction to CMDB Workspace

[Tanushree Maiti]

Hi @pratikdeshp 

You can start with CMDB and CSDM .

Once you complete the learning , go for CIS-DF certification.

Once CIS_ DF ( its a prerequisite of CIS-Discovery) is done , Go for CIS- Discovery.

And at the end complete Event management course.

[Ehab Pilloor]

@pratikdeshp,

You can ask this in ITOM forum, you are probably not getting the answers you expected as it is posted in ITSM forum.

This is what I found, searching in Community:
https://www.servicenow.com/community/itom-articles/itom-welcome-guide/ta-p/2320417

https://www.servicenow.com/community/itom-articles/recommended-training-for-itom/ta-p/2683564
https://www.servicenow.com/community/cmdb-articles/curated-list-of-resources-to-learn-about-cmdb-and...

There are many other articles to explore in Community as well, start with these.

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor