Business for restricting incident table
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2024 08:16 AM
Hello,
I created a business for restricting the ITIL Role - Incident Table to assignment group and assign to me. Unfortunately, it is too restrictive. The ITIL User doesn't see anything.
Please advise,
Thanks,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2024 02:59 PM
Hi @walmsleyjl ,
Could you please explain a bit more about your requirement?what exactly you are trying to achieve?
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-30-2024 07:25 AM
Hello,
I am trying to create a business rule that restrict by role ITIL all incidents in request and reports to assigned helpdesk and assigned to me so agents don't see other helpdesk incidents. I tried the business rule but it restricts the data so the tech does not see anything within the incident list.
Thanks,
Julia