Map to fields
How can I get the business service and the service offerings mapped once the request is submitted
Forum Posts
integration error with virtual agent
i am trying to integrate google gemini with servicenow virtual agent but it is not happening. i have attached the ss in this thread can anyone help me . i have sucessfuly integrated the same using business rule in a table to get answer for inserted ...
Resolved! How to trigger a confirmation when request is logged by someone else
Managers/Assistants can log requests for new computer or system access for their staff or managers. However for some of these requests we want the end user to "sign" so that they understand their obligations once the request is fulfilled. Is there a...
Resolved! Set Reference qualifier to only show assignment group parent for selected company
Hello everyone, I'm trying to filter the available options in the Assignment Group field based on the Company selected.I've been looking into Reference Qualifiers, but I'm struggling to apply a condition to achieve this. My goal is to ensure that whe...
Turn on ECMAScript 2021 (ES12) mode - Xanadu
Hi All,After upgrading to Xanadu, we see "Turn on ECMAScript 2021 (ES12) mode " in all scripts. It is turned off by default on all scripts. Is it fine to leave all existing scripts turn off this mode?Can someone explain with an example of how this ...
Resolved! How to Enable description field to writable for no role employees
How to enable description field to writable for no role employeesIncident self service viewWhen I imporsinate with "No role" ie employee with no role- default funactionality discription is read onlyI want to make it to writeable for no role employee ...
Resolved! Include the INC attachment to the converted SCTASK
I have a custom UI action to convert an INC to an SCTASK, I need to also include any attachments that were included on the INC. What am I missing in my script? Please help! See my script below. // Below few lines of code works as a Client side scrip...
Best practice for SLA configuration
I would like to understand the best practice to configure the SLA in Service now. Should it be as per user time zone or assignment group time zone. What if assignment group works as per IST time zone however user is raising a request from USA. Kind...
SN Benchmarks
Hello, I'm looking to build some Incident SLA analytics for SN Benchmarking - any advice or lesson learned starting this
SSO - Azure (Issue with Auto Redirect IdP)
Hello, I just configure everything related to SSO Azure -> Service NowWhen I try to enable (Set Auto Redirect IdP) Always get this message : Not allowing insert of property: glide.authenticate.sso.redirect.idp Unable to find where I could fix it, an...
'Fulfilment Automation Level' it's just an indicator or if it triggers specific actions.
Is 'Fulfilment Automation Level' is just an indicator or it will effect the behavior of the catalog item based on the option selected ?
Resolved! I Am Enabled Email Client In Service Catalog Form In that Faced the Requestor For (Caller) Shows In
I Am Enabled Email Client In Service Catalog Form In that Faced the Requestor For (Caller) Shows In ''CC'', How to Set to ''to'' List (Recipients)
E-signature Issue on workspace
E-signature is working on native view since I have enabled the e-signature registry for sn_tprm_dd_request table. But it is not working on vendor management workspace for due diligence requests table(sn_tprm_dd_request).
Resolved! Convert Data pill into link in Flow Designer
Am creating record by "Create record" action in flow designer through catalog item, In the next step am updating comments in RITM with record number. My requirement is to get this number as link  
Group Manager and Secondary managers should have access to edit members to the group.
Group Manager and Secondary Manager should have access to edit (add/remove) members to the group(s) they own in UAT, SIT & PREPROD (not in PROD & DEV) Edit buttton should visible to the group managers and secondary manager in UAT, SIT AND PREPROD not...
