Live Agent tier 2

Hi,I'm working on Washington version and have been tasked with creating a Virtual Agent that initiates a live chat during the incident creation process. The flow should prompt the end user with an option to connect to a live agent.Currently, I'm enco...

Need to edit change request values

Hi All,How can  modify the assignment group value from an change template.I'm trying to change assignment value from Modify Template but not able to change.while saving its showing all field in red and redirect to proposal is there any another soluti...

need to delete files from sys_attachment table (sys attachement report)

Hi,can someone helps us with the script to delete record from sys attachment table only for the reports been sent.if report has an attachment and that schedule report send via email. We are trying to see the possibility of deleting attachment record ...

Incorrect Timestamp of worknotes in activity

Hi All,   We have migrated Worknotes/Comments from OOB table to Custom table using a fix script.   Worknotes of OOB table record is copied to Custom table record, but the timestamp of Custom record worknotes activity log is showing with the time at t...

CSA Question

What action will allow you to personalize layouts of columns in a list?A. Context Menu > View > PersonalizeB. Click Gear Icon > Personalize window options > Select the appropriate columnsC. Select the column to be personalized and right at the header...

CSA Question

What do you need to do before you can use an Application-based trigger in your flow?Activate application trigger spokeActivate trigger security rulesActivate application spoke, and plug-ins as needed Assign Application trigger role to SMEActivate app...

How to set MS Teams as preferred On-Call contact preference at On-Call Scheduling

Right now, we only have SMS, Email, and Voice. How to add MS Teams and as the preferred contact method.And how to migrate current On-Call assignments (users, dates etc.) from MS Teams to ServiceNow instance? History data can stay on Teams but no over...

how to get the breakup of SLA in report when incident is worked on by mny teams

Dynamic State Progression via UI Action Button (Without Workflow or Flow Designer)

Hey SN Community! I recently created a UI Action button that updates a custom field (status) to the next logical state each time the button is clicked — kind of like a manual progression engine. Objective:When a user clicks the button:If the current ...

Reference Qualifier: Filter Users by Department, Specific Roles & Recent Login (Last 30 Days)

Hey Community! I just completed an advanced reference qualifier scenario and wanted to share it for learning and feedback.Goal:Show only those users in a reference field who:Belong to the same department as the currently logged-in user.Have either th...

order guide

hi all, I have requirement where we have order guide where I need to trigger the catalog item only when one catalog item state is close complete is this possible in order guide if yes how may i achieve this !!

How can we automatically populate the Site field value based on the Caller field.

How can we automatically populate the Site field value based on the Caller field for a specific catalog item?Currently, both the Caller and Site fields are populated automatically. However, if the caller's name is changed, the site value does not upd...

i want to customize OOB cancel change UI action on change form

Hi Team,I have the requirement like below, 1. When the Cancel UI Action is used, all Active Child Change Tasks should have the following values updatedIf the Change Task Type is ImplementationState = ClosedClose Code = Not AttemptedClose Notes = The ...