Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Transformap rum when catalog submit

Hi All, We have a transfomrmap which runs on whenever catlog item submitted, once its run it capture data from exel and create records in related table.But once those record created the created By of those records shows as " system", but we need to s...

varma2 by Mega Sage
  • 381 Views
  • 4 replies
  • 0 helpfuls

Resolved! Populate data of Single select field to multi-row variable

Hi SN Community, I have this requirement to auto populate what was selected in single select variable to my multi row variable field item.How to achieved this? I'm using client script below: But its not working. var upgradeOpt = g_form.getValue('upgr...

Xhare by Tera Contributor
  • 436 Views
  • 1 replies
  • 0 helpfuls

Excel file Doesn't show in portal

Hello,When a request is submitted with an attached file in the Employee Center portal, all file types are displayed in the ticket form except for Excel files.what could be the problem ? thanks

ammar_k by Tera Expert
  • 280 Views
  • 2 replies
  • 0 helpfuls

Calculated Field on Incident form

Hi Community, I have a requirement to have a calculated field on Incident form. So, I have 3 custom fields A, B and C. where A and B are floating point number fields and C is a string field, now I want the A subtracted by B value in C.I tried using f...

Shruthi8_0-1741859273907.png
Shruthi8 by Tera Contributor
  • 275 Views
  • 1 replies
  • 0 helpfuls

Knowledge Article

Two sets of approvals should go out at the same time, and only one user from each group is required to approve. The two sets of approval are: 1. send to the Ownership group 2. according to knowledge article it should go to particular group, for examp...

catalog task

field variable values are not capturing in sctask but capturing in RITM , can any one suggest me how to capture in SCTASK , i kept the condition for the field variable by using client script