Business Rule to close universal requests when the primary ticket is closed
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‎06-18-2024 12:20 PM
I need a business rule to close universal requests when the primary ticket is closed
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‎09-19-2024 09:03 PM
You can also achieve this in flow designer
The trigger is when the parent ticket is closed look up previous open universal requests tied to it and then loop through those records and close them using the update record action