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04-23-2025 11:40 PM
Hello Team,
If anybody is using virtual agent or has it in PDI also, can you please go to - "db_audio" table and share me the audio file named "sn_va_web_client_alert" mp3 or ogg file
I think the old file is mistakenly lost or misplaced. And now irritating sound is coming from VA. Please share if anybody has access.
Regards,
Shivalika
Solved! Go to Solution.
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04-23-2025 11:47 PM
see if the attached file helps
I included zip as it didn't allow me to upload mp3 file
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 11:47 PM
see if the attached file helps
I included zip as it didn't allow me to upload mp3 file
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 11:56 PM
Yepp That's the audio file.
Thanks !!