Hi, We know how INC reassignment counter works.We have a requirement here that the counter should display the number based on group assignment sequence and not the latest counter number. i.e if an assignment group is changed 5 times, the reassignment...
trying to buildup a catalog item using script include where when user put the value for example "serial number" it will give the error that serial number is already exist writing client callable script but stuck to build up a logic any help ?
I want to remove Out of the Box things like order guide details, quantity, price, total $ etc from the submit section of the Order Guide in Service Portal.
NEW <I want the user to be able to use a download button to download the submitted form in pdf format before in a order guide/catalog item on the ServiceNow Service Portal.>OLD <I want the user to be able to use a download button to download the fill...
Hi Team. I do have a use case to build reports on same data that we get on Event table. So to follow the best practices, I have built a custom table and trying to copy the certain field values from Event(sysevent) table to the custom table But someho...
We've noticed some strange behaviour in Virtual Agent when an utterance is entered that there is no Intent for; it loops straight back to the beginning of the greeting topic:The below screenshot shows the example utterance "Help editing videos", whic...
Hi All,I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.I am able to submit the request, but the issue is when the request is created "Requested for" is populated...
I have a variable called device hostname, in this variable I need to show the devices which are available under the site sal code variable in the form and in the second image it is location.Please suggest.
After doing required training for similarity and clustering solution and running scheduled job. I am able to get data in "Demand Insights for Incident" dashboard. But whenever I am trying to open Insights for this dashboard it keeps loading as given...
I want to start custom timer type field automatically when chat starts between agent and user. I have created custom field in Interaction table.Please let if there is any solution.
Hi Team,I have a Requirement where planned start and Planned end date should be in between Change Planned start and Change Planned end date. I have written OnLoad script where it compares and if it is invalid (Same DateTime or outside of Change Plann...
Does a user need Unrestricted user license in APM (EA) to fill and assessment survey assigned to them?
I'm trying to add/remove fields from accounts table "Case" view using form designer and form layout. But I'm unable to save the edits made, I'm in correct "customer service" scope, I'm able to add the fields, but when I click save, the error is getti...
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...