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Resolved! Variable Sets - Table of fields

Hi there,Can anyone tell me what table has the variable field in the "Variables" tab in a variable set? I've already found the tables for: - the "Included in" tab = Catalog Variable Set [io_set_item] - the List of Variable Sets = Catalog Items and Va...

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AN2023 by Kilo Guru
  • 1713 Views
  • 2 replies
  • 1 helpfuls

Report an Issue Record Producer visibility issue

Hi Team,Has anyone experienced discrepancies in record producer visibility between different ServiceNow portals for ITIL users? Specifically, we're encountering an issue where the 'Report an Issue' record producer is visible in service portal for ITI...

Exclude delegates from one catalog item

This thread is several years old and I can't find anything newer that might include newer tech. I have one catalog item that requires an approval from a specific group of people (and is a separate group in ServiceNow). I need to exclude it from anyon...

Rachael7 by Tera Contributor
  • 484 Views
  • 2 replies
  • 0 helpfuls

SLA clock needs to stopped for XYZ group

Hi all,I'm new to Service level agreement(SLA),below is the requirement:Please review the SLA clock of the assignment group xyz as per Paris time and it needs to be stopped as per Paris time during the working hours. along with weekend and Paris (Als...

Abbas_5 by Tera Sage
  • 315 Views
  • 1 replies
  • 1 helpfuls

Resolved! Regarding access controls

Hi Community,Here is my question: What if we have 2 ACLs, on the one hand, one allows write access on a field to all users, who are having "snc_internal" role, while the other allows write access to the same field to all users, who have "itil" role? ...

sree vidya by Tera Contributor
  • 648 Views
  • 6 replies
  • 0 helpfuls