Hi,we have implemented Teams as additional support channel, so that a chat out of Teams is handled by support agents in Service Now.Unfortunately we have one issue after the other and solving them always takes weeks or months. What experience do you ...
What is the process for Asset Reuse in HAM do we have any solution available OOTB in ServiceNow? We are looking to maintain the technical specifications(mostly product details like hardware modle, cpu speed) details of assets for reusing the assets. ...
Virtual agent should get Auto- Resolved the incidentsEx: If printer is not working automatically it should check and give the resolution or it should resolve the issue.
Since we upgraded to Vancouver, the prebuilt topic block for Create Incident is no longer working. It was working fine pre Vancouver and automatically creating an Incident once the user would describe their issue. We have went through and made sure a...
I would like to restrict the "Pack" business service to a certain group.For example, when the applicant is from the "STORE" location, the business service cannot appear for him. I'm using the Vancouver version
Hi there is one OBB ui macro named "show_related_records" which shows all task related that ci.And I have added that ui macro to the attribute. But it is not working the button is not showing up on the incident form which will show all incidents rela...
After adding a value in the field for multiple rows, it shows undefined. The undefined ones are a container .I have tried all the hidden/visibility options, but they didn't work.
Hi every one I want to set a restriction of having a minimum of 3 letters to a single line text or else show a error to enter minimum required characters to the filed. For maximum length of the filed I have already used the variable attribute filed m...
accountAdd: function() { var arr = []; var accounts = this.getParameter('sysparm_values');gs.info('Accounts:'+accounts);// Here I am getting the proper number of sys_ids. If we select 2 accounts we get 2 and so on. for (var i = 0...
Hello,I need to make my variable read only in the ticket status widget. I tried the following client script on Both UI it works on the incident form but not in the widget. I have tried updating widget server script to data.embedVariables = $sp.getWi...
There is a requirement that in incident form whenever we are changing the assignment group if any member is available in that group, set work notes that Group member available and if no group member found then set work notes "No group member availabl...
We have a table of timesheet called TS with each record having fields of hours ,user ,week and state . Each period starts from Saturday and ends at Sunday. Our working days are Mon-Friday. There is a script include X where I have to write a function...
I want to report on "on hold duration" once after assigned to specific goup. help me out.
Thanks ! Question resolved. This is closed.
Hello all, when a user emails a help request to your instance, their email address is recorded so that when a comment is added, they receive an email. This works... sometimes those users will cc other individuals in their original email...is there a...
