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Live Agent idle time

We currently have the OOB for Controlling idle live chat sessions, however this timer is tracking user idle time and a reminder can be set at particular intervals.   https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/...

flow error

The following error occurred during flow send email.is there any solution

kack l by Tera Expert
  • 451 Views
  • 1 replies
  • 0 helpfuls

How to restore a group for a user

Hi All, The user was on leave and the groups and roles that he had has gone now. How can i restore back the group for the user without using the any reference profile to replicate.

phr by Tera Contributor
  • 805 Views
  • 3 replies
  • 1 helpfuls

Order by attribute for list field in virtual agent

Hi All,I'm using dynamic choice input field in chat bot, its working fine however I want data to be sorted based on the particular field in reference table, is there any option where I can write below condition (ref_ac_order_by=u_order) in chat bot u...

mehak1890_0-1724013025856.png
mehak1890 by Tera Expert
  • 612 Views
  • 1 replies
  • 0 helpfuls

Cascading Filter Not Working

Hello, Seeking you assistance on how to make the cascading filter work. I can filter the description in the search bar correctly but it doesn't show  the results on the reports it is always blank.Anything i miss here? Screenshots attached.  

Table

Create one list type field reference to user table when someone remove any values from the list or add any users to the list fields , then it will shows thealert/pop up with the added/removed users list to the end - user use your own table ? Client S...

Ram012 by Tera Contributor
  • 576 Views
  • 1 replies
  • 0 helpfuls