Cannot delete a node on a virtual agent conversation

[marrerocmm]

I am trying to delete the urgency node from a duplicated "open IT ticket" conversation but am receiving a message that says "this node cannot be deleted because its variable is used in the topic". Does anyone know how to delete the urgency question? I don't know which topic they are referring to and/or if there is a way to delete the urgency question? Thank you in advance!

[Nick Parsons · Accepted solution]

The create incident topic block uses the urgency inputted by the user:

You can see that's it's being used here:

You either need to update the "create incident" topic block to remove the urgency within the properties, or delete the "create incident" topic block activity completely. Note that the "Deflection" action below it relies on the incident topic block, so to delete the incident topic block you must must first delete the deflection action.