Cannot edit in read-only editor - What is this?

brunobandeiraro
Tera Contributor

2 hours ago

Hello guys, maybe you could help out on this!

 

I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore.

 

Why is this happening? Is there need for a new role in this instance? I have a admin role already.

 

Thanks in advance!

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JenniferRah
Mega Sage
Mega Sage

an hour ago

If you scroll to the top, is there any kind of informational message that might give a hint as to what is going on? Are you in the right scope to edit the BR? Have you tried clearing your browser cache?

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Anand Kumar P
Giga Patron

an hour ago

Hi @brunobandeiraro ,

 

If it is custom business rule which you are not able to edit?  It is because application scope is different from your business rule created application scope.

 

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

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