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Cannot edit script ChangeSuccessScoreUtils which is designed to customize

SChu
Tera Contributor

3 weeks ago

Hi,

We have enabled Change Success Score feature for assignment groups and noticed that the interactive filter to show based on the assignment group is not working so I would like to override

sn_chg_score.ChangeSuccessScoreUtils method getDashboardURL to redirect to a custom dashboard so I can customize and fix the interactive filter. Any suggestions is much appreciated.
 

 

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Naveen20
ServiceNow Employee

3 weeks ago

 Find the UI Action that calls getDashboardURL and create your own with a higher order:

Step 1: Find the caller:

// Run in Scripts - Background
var tables = ['sys_ui_action', 'sys_script_include', 'sys_ui_page', 'sp_widget'];
tables.forEach(function(t) {
    var gr = new GlideRecord(t);
    gr.addQuery('script', 'CONTAINS', 'getDashboardURL');
    gr.query();
    while (gr.next())
        gs.info(t + ': ' + gr.getDisplayValue() + ' [' + gr.getUniqueValue() + ']');
});

Step 2: Create a new UI Action (same table, higher Order) that replaces the navigation:

// UI Action - onclick or server script
var dashboardId = 'YOUR_CUSTOM_DASHBOARD_SYS_ID';
var group = g_form.getValue('assignment_group');
var url = '$pa_dashboard.do?sysparm_dashboard=' + dashboardId 
        + '&sysparm_filter=assignment_group=' + group;
window.open(url, '_blank');

Set the condition to match the original UI Action's condition, and hide the original by adding a condition that always evaluates false (e.g., gs.getProperty('disable_ootb_css_link') == 'true' and set that property to true).

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