Where is the email template when emailing from an Incident.

[davesekerak]

I have a need to add to the default email template on the Incident form, I just cant find it>

Thanks

[Robbie]

Hi @davesekerak,

Emails sent from the Incident form (commonly known as the Email Client) can be configured via 'Email Client Templates' found under 'Email Client'

Here's also a link to the ServiceNow docs for additional info and guidance if required.

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/notification/task/...

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Thanks, Robbie

[davesekerak]

Not looking for email notifications, email communication for an incident ie click the three dots.

[Robbie]

Hi @davesekerak - Sorry, a long day. Take a look at the edited post above. Essentially you can find and edit/create new ones under 'Email Client Templates'

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[davesekerak]

Still not what I'm looking for, I'm not looking to create a new template I'm looking for the existing template which is not found under.'Email Client Templates'.