Cannot edit script ChangeSuccessScoreUtils which is designed to customize

[SChu]

Hi,

We have enabled Change Success Score feature for assignment groups and noticed that the interactive filter to show based on the assignment group is not working so I would like to override

sn_chg_score.ChangeSuccessScoreUtils method getDashboardURL to redirect to a custom dashboard so I can customize and fix the interactive filter. Any suggestions is much appreciated.

Thanks,

Sushma

[Tanushree Maiti]

Refer this Links , if it helps.

SN Doc: Add an interactive filter widget to a responsive dashboard 

Interactive filtering for Assignment Group 

KB0817983 Interactive filter is not working as expected 

Using Interactive Filters on ServiceNow Homepages and Dashboards 

[SChu]

Hi Tanushree,

The OOB Change Success Score dashboard is not editable. So, I have a situation where I cannot update the existing dashboard and whenever I click on the Change Success score decorative next to the assignment group in change request it points to this non editable dashboard. 

1. Either should be able to edit this OOB Change Success Score dashboard. Or

2. point the Success Score Analytics button to custom dashboard which is possible if you  override method getDashboardURL  in script include sn_chg_score.ChangeSuccessScoreUtils. I am unable to edit this script include too. 

So how can one be able to edit script include where user can override methods of sn_chg_score.ChangeSuccessScoreUtilsSNC?