Cant able to add awa_agent role to User.

[swaroop]

Hello All,

I cant able to provide awa_agent role to the users, due to this users cant able to access the Status in Agent workspace. Can any one suggest me how to proceed further on the same.

I have tried to add 'sn_templated_snippet.template_snipper_admin' role, but it is not available in Roles.

Thanks & Regards,

S.Swaroop.

[SatyakiBose · Accepted solution]

Can you check the Contains Roles section for awa_agent role.

Does it contain any scoped role, or invalid role?

If so, delete them and then try to add it back.

[swaroop]

Hello Bose,

It contains two roles

1) sn_templated_snip.template_snippet_reader.

2) quickactions_user

I didnt added any role to this. Above two roles was provided by Servicenow itself.

Thanks & Regards,

S.Swaroop.

[swaroop]

Hello Bose,

When i Tried removing 'sn_templated_snip.template_snippet_reader'  role it worked. Thanks for the suggestion.

Thanks & Regards,

S.Swaroop.

[SatyakiBose]

Hello @swaroop 

This is a known issue when the sn_templated_snippet.template_snipper_admin role is added to another role.

Check out this KB - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784172

It talks about the admin role, but it applies for any role in the platform.