Capturing a value from Virtual agent conversation
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06-11-2025 03:05 PM
Hi there, I have typed in 'vpn not connecting' in response to the greeting question. NLU seem to have correctly identified the topic related to my issue. Within the topic, I have a question to ask the short description of the issue. The intention of having that is to capture the information if the user is clicking on the topic directly. In this instance, I would like to consider that the short description is already provided by the user, which is the above text. How can I achieve this? #virtual_agent
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07-01-2025 09:58 AM
Could you please check whether the value has been captured in this variable 'vaVars.search_term' or 'vaSystem.getSearch.Text()'
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