Hi Team,
I have a requirement. I have a catalog item which has a multi row variable set 'Impacted CI' having 2 single line text variables 'Name' and 'DNS Domain'. This catalog item is having flow designer.
Requirement is:
ServiceNow will need to search through the list of servers in field "Impacted CI" and for each server, check the value in the column "DNS Domain". For any CIs associated with the Domains listed below, create one single SCTASK for each Domain. Domain name should be inserted in SCTASK with Short Description "[%DOMAIN%] VM Snapshot Prechecks, Creation & Removal - CHGxxxxxxx"
Where there are multiple CIs with the same Domain, combine these into 1 single SCTASK for each Domain. (So there could be up to 5 SCTASKS created for each RITM, depending which CIs are selected by user).
Map the domain [%DOMAIN%], to the SCTASK as follows:
If Domain is one of the following then %DOMAIN% = "Gl IT"
ams.et.ff.net
aac.et.bb.net
ent.bw.net
ior-mgmt.bh.net
If Domain is one of the following then %DOMAIN% = "CO UT"
pn.ba.tr.net
inl.ac.net
pcs.loc
If Domain is one of these then %DOMAIN% = "ZO UT"
ca-et.bb.com
on.ac.nt.wq.net
If Domain is one of the following then %DOMAIN% = "WAI UT"
bail.loc
ar.irnw.hh.nt.au
mac.new.nb.et.au
mcrs.com
ub.irnew.bhpbilliton.net.au
nd.irew.bh.net.au
b24.irew.zz.net.au
ort.loc
io-opet.loc
ndi.inw.ll.net.au
ps.sves.loc
If Domain is the following then %DOMAIN% = "POTK UT"
pkt-ot.fe.com
This kind of requirement is new for me. Could you please help me out to implement this ASAP, it is urgent and have to deliver it ASAP.
Thanks in advance.
Regards,
Abhisek Chattaraj.
