Catalog items accessible to external users

samadam
Kilo Sage

I want 2 catalog items available to users without logging in ie external users. I have SSO enabled for the instance. IS there a way to set up for any non ServiceNow users to access these. We are not on Portal yet and using service management .

2 REPLIES 2

Runjay Patel
Giga Sage

Hi @samadam ,

 

Check this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728420

 

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Runjay Patel - ServiceNow Solution Architect
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Ankur Bawiskar
Tera Patron
Tera Patron

@samadam 

check these links

Unauthenticated users cannot submit catalog items on Service Portal

How to make catalog item public ? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader