Let me ask you a question about Virtual Agent Integration. We are performing virtual agent integration by referring to the documentation below.I would like to know more about the Now Virtual Agent app that will be installed.・Integrate ServiceNow Vir...
Hello, I would like to have a report that displays the incidents created outside of public holidays. Monday to Friday from 7:30 a.m. to 7 p.m. excluding weekends and holidays. Thanks !
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
I am facing an issue with email template, I am able to open the email outlook draft but the email template content is not fetched and returns null. I have set it up as when a user clicks on a button it triggers a function which calls the correct emai...
How can I map variables in a variable set to fields in the backend HR case table without using a Record Producer script?We have a variable set called "HR Information," which includes the following variables: Subject Person, Opened For, Watch List, Co...
Hi Community,I'm facing an issue with AWA configuration in one of our demo instances. The service channel, queue, and associated entities are configured properly, but the interaction is always getting assigned to 'Conghaile Rowland', who is none othe...
var durationProd = 0; // Total time in milliseconds var lastProdChangeTime = ''; // Query the sys_audit table for changes to the "Next Action" field var auditGR = new GlideRecord('sys_audit'); auditGR.addQuery('docum...
Hello, I am new here at ServiceNow and have a question hoping for your help.I am currently creating an application that can be used to enter metadata for contracts.After entering and saving the data of a contract, I would like to have the possibility...
How to ROLL Back the bulk Asset records(alm_asset) Records to an earlier date 01.11.24eg.10,000 records in alm_asset table.I did a Bulk Asset records update via Catalog transform map which created / updated(existing assets) attributes in alm_asset t...
What is the best way to disable a form, or prevent submission during working hours?The forma should only be visible or allowed submission from after 5pm until 8am of the next day. Thank you
I want to Scheduled a job in which list of open incidents assgined to "HR" group every monday. can any one help me.
From where we can download Cloud Dimension’s logo to Update the Virtual Agent branding to match Cloud Dimensions’ branding?
Hello All,As we know, when an incident is submitted through the portal, certain fields become visible in the "Details" section. However, when an incident is created from the backend, the "Details" tab appears empty when viewed on the portal. We need ...
Hi All, after selection of abort action check box in the form level getting error message like "failed to insert record. operation against file 'sn_hr_core_case_relations' was aborted by business rule 'password issues submit verification^' business r...
Hello, friends Wanted scenario: Supplier ABC sends an e-mail to finance@company.com and payroll@company.com, they then forward it into our ServiceNow instance, and creates 2 separate cases, one which is decided as the route for finance mail, and once...
