Change Request Notification configuration 1

[Abhilasha G T]

Hi Team,

I have a requirement like below,

Table: Change Request 

when to send > change state is in > Review

Who will Receive > All the Approver Users for Approvals targeting this Change that have a State of Approved Change Request Notification.

How to achieve who will Receive requirement.

Regards,

Abhilasha G T

[Abbas_5]

Hello @Abhilasha G T,

To ensure all approver users receive notifications about approved change requests in ServiceNow, you need to configure the "Who Will Receive" field in your notification settings. This field allows you to select users, groups, or specific email addresses to receive notifications. 

Here's how to achieve this:

1. 1. Identify Approver Users:

   Determine the users who are assigned as approvers for the specific change requests. This can be done through the Change Management module in ServiceNow. 
2. 2. Configure Notifications:

   • Navigate to the Notifications module in ServiceNow. 
   • Select the notification you want to use for approved change requests. 
   • In the "Who Will Receive" field, you have several options:
     • Users: You can manually select specific ServiceNow users who need to be notified. 
     • Groups: You can select ServiceNow groups to notify all members of that group. 
     • Email Addresses: You can enter any valid email addresses. 
   • If you want to notify all approvers for a change request, you can use a script to retrieve all approvers associated with the change record and add them as recipients in the notification. 
3. 3. Test Notifications:

   After configuring the notification, ensure that the correct users are receiving the email by testing the notification with a sample change request. 

Example using Groups:

If your approvers belong to a specific ServiceNow group, you can select that group in the "Who Will Receive" field to ensure all members receive the notification. 

Example using Scripted Recipient List:

If you need more dynamic control over who receives the notification, you can use a script to dynamically populate the recipient list based on the change request record. For example, you can fetch all approvers associated with the change and add them to the recipient list. 

In the Who will receive section, you can select the users or the approval group; refer to the screenshot below:

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future; it will be helpful to them.

Thanks & Regards,

Abbas Shaik