Resolved! New Region
Hello All,I added a new region in the sys_choice table but when I try to add an asset to this new region it is not showingdo I need to add it somewhere else as well?
Forum Posts
I need to write a script include to fetch data for one field in table A from another table .
The condition is, I need to auto populate some fields in table A from table B. Shall I have to write a script include or it can be done using business rule also. Please help me with the following.
How do we filter out the ATF test script, suite related changes from the Default Update Set?
We are planning to migrate ATF test scripts and test suites from one instance to another. Now the issue is that, we have not used the Update Set concept before and all our changes were in the Default Update set. Our Plan of action is to Filter out th...
Resolved! Email Notification gets triggered twice
I have a email notification which gets triggered, when the sc_req_item state becomes either closed complete, closed incomplete or closed skipped. This notification gets triggered twice: When I checked the event log, I notice that the sc_request gets...
Virtual Agent API : How to select topic without NLU.
Hello,The NLU is enabled in instance but the topic is not associated with any intent or NLU.We have a requirement to select a topic through Virtual agent bot-to-bot API without NLU or intent.I have tried the below JSON.{ "token": "xxx xxx xxx", "...
In the problem_id field records should display based on the caller selected
In the Incident form there in Related Records section in that problem_id field should display the records associated to the caller selected in caller_id field over incident form Kindly help me outThanks,Venkat
Resolved! How to access variables in multi row variableset scripts
In cat item have few variables and variable setsthere is one field called classification in catalog form and after clicking on add button multi row form will open with variables.I want to fetch value we have in classification variable. can anyone of ...
Need help in updating "created by" of reports in bulk via a script or business rule.
Case - Hi everyone! I have users in my client environment where the userID of employees from client organisation starts with AA. Now there are a few hundred users from company B who have been uploaded in the sys_user table where for every user from ...
Resolved! Can “business stakeholders” use asset management?
Can “business stakeholders” use asset management?I am using "ITSM PRO". My application has asset management and contract management, but can these tables be referenced by "business stakeholder"?
List Collector Field values limited and not displayed fully
Hi Experts, The word limit of list collector is limited and not shows up the entire value below when an item is selected. Suggest a way to display all text for the items .or if this not possible ,can anyone suggest any way to make those text visible....
Set a default priority and urgency for tickets coming in with no questions answers and email
Hi everyone, I been trying to make urgency and Priority to 4 as default if no questions are answered on the portal submission of tickets or if an email is used to open the ticket. I am new to this. thank you everyone in advance
Virtual agent | Ticket status
Hi All , we implementing VA for our client and in the Ticket status module we are getting RITMs in Closed Complete state as well, How can we configure in such a way that only work in progress state RITMs are shown in Virtual agent. Thanks in Advance,...
Can we export or download topics in virtual agent ?
Is it possible to download topics workflows that we create in virtual agent in xml or any other format ?
Importing csv files from SFTP server to SNOW using Powershell Scripts
We have a requirement to fetch the csv files from the SFTP server to Mid server using PowerShell scripts. Basically, we want to establish an inbound integration. The third party team will be placing the files into the SFTP server and we would like t...
Standard change template showing type normal of change record instead of standard in servicenow.
Hello,One standard change template is available in our instance, whenever we click on template it creates one new change request but that change request Type & Model sets to "Normal" instead of "Standard"(it should be set to "Standard" and it is OOB....
