How to create report if Incident priority is updated or created by a specific group
Hi All, I am looking to create a report if a incident at some point is update to P2 or created as P2 by a specific team. How can we achieve this? Thanks!
Forum Posts
Dedicated Virtual Agent for scoped application
Can we have dedicated Virtual Agent for scoped application with its own branding.Also can we create multiple virtual agents for each scoped application in one instance.
Can I enable Problem Record access for end users on Employee Center?
Some Key and business users from our organization want to keep an eye on/track the Problem Tickets created for some repeated and critical incidents. They want to make sure that people are working on it, what is the current status, etc. Also, there is...
Virtual Agent Integration with MS Teams - Conversation Difference vs Employee Central
Greetings, Wondering if someone else out there has encounter the same or similar issue when integrating Virtual Agent ChatBot with MS Teams. Scenario: Virtual Agent installed in non prod instance and added to Employee CenterConversation Flows all do...
Database View - Need help in creating DB View
Hi Team,I have requirement to create a Database View for two custom tables say A and B. Both tables having a reference field named as "Account" to customer_account table. There is no direct relationship between A and B but we have account field ref...
Service Catalog workflow with country restrictions
I have created a query business rule on the task to restrict viewing of incidents, catalog requests, and catalog tasks based on user location. US users should be able to see all tasks created by users from all countries. UK users should only be abl...
Notifications
i need help!!!!!It doesn't work for me, the condition is this: Notifications that need to be sent to supporters will be sent to the supporter himself (Assigned to), unless the field is empty and then it must be sent to the entire group (Assignment gr...
We want to create Interactive filter for individual Month and Year.
We want to create Interactive filter for individual Month (like January, February, March.....) and Year (2022,2023 and so on..).We have created script Include and also we have modified OOTB BR (Get Date Filter Options for Date Filters). PFA screensho...
Want to make variables mandatory on incident form when assignment group changes
we want to make variables fields mandatory on incident form when assignment group changes to another group, i want to make Rejected and rejected comments fields, and also please help me how to capture those values in activityPFB screenshot,i tried UI...
Resolved! Remove users from groups containing 'X' role when the user is inactivated
Hi , i want to remove users from groups containing 'X' role when the user is inactivated Note : nearly 90 groups contains this role Thanks in advance
remove list in catalog item.
How can i remove the down part of the list which shows (item,delivery date, stage, price,quantity and total). in catalog item.
requested items is not getting closed after sc task closure
Hello all, I have been facing issue with service request item, After closing the sc task using close complete button the requested item is not getting closed, and in workflow it got stucked in catalog task activity and this issue is only for some of ...
Virtual Agent Request This Item URL /null
Hello, We have been configuring and deploying Virtual Agent between our on-premise dev and production environments. Production environment is fine, but in dev environment, now when trying to request a catalog item via VA, the link to the catalo...
Resolved! Reset the SLA when a member of that Assignment Group the case is Assigned to
The Requirement is reset the SLA when a member of that Assignment Group the case is Assigned to when they add an Additional Comment is added. This is not the actual SLA, it's only for KCI (Keep Customer Informed) SLAs.
How to blank out manager in sys_user table for a user if blank in AD
We have a process when someone's account is disabled to blank out the manager attribute in AD.How do we blank this field out from the sys_user table?
