change request skipped testing task and UAT approval

[SharleyAngA]

Hi,

I would like to find out why the change request skipped the testing ctask and UAT approval only for that one change request and working when we replicate the same issue it is working as expected.

so wanted to know if there is any way to find out why it was skipped. something like logs that can be helpful. the record is nearly 14days old.

Thanks

[Mark Manders]

First: this is very generic and impossible to help you get an answer. How is the Change Request handled? Are you using flows or workflow? Both have their own way of checking what happened.

The logs should be there, but without knowing your instance, it could be in several places. It also depends if you have extra logging available or not...