Changing Incident Priority Based on Alert Metric Name

[lvenna]

Hello Everyone,

We have incidents being created through Event Management. Our requirement is to update the priority (impact and urgency) of these incidents based on the metric name of the originating alert.

I tried configuring this using Alert Management Rules, but I don’t see any option to modify the incident priority there.

Has anyone come across a similar requirement or found a way to achieve this? Any suggestions or guidance would be greatly appreciated.

Thank you in advance for your help!
— Laxma

[Swapna Abburi]

Hi Ivenna,

The recommended approach is to set priority at the time of Incident creation itself using the sub flow that creates the incident record. You can consider BR option as a last resort.

[lvenna]

Hello Swapna,

Thank you for your prompt response and information.

Laxam.

[Swapna Abburi]

Hi @lvenna 

if my response helped, please mark it as an acceptable solution. Thanks