Changing of case status to inprogress from Onhold

[Garima_Sharma]

Whenever an associated incident is getting resolved, parent case status if "on hold" should change to "in progress."
What will be the best approach for this through a business rule or workflow.

[SD_Akshay]

Hi @Garima_Sharma 

The best approach would be through BR because it will run real time and faster and easy for de-bug if the case does not work in system logs.

You can create it on After Update and State is Resolved and in advance you can glide the Child table and play with states in if else and use update() function.

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Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/

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[Ankur Bawiskar]

@Garima_Sharma 

You can use flow designer for this with no-code approach.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.