Character encoding inbound REST request

[Anthony Okoth]

I am integrating an external monitoring tool to ServiceNow. The tool is able to create and update incidents via REST Explorer API. So far, the interface works as intended, except for character encoding. I have been able to fix the encoding for whenever i send out updates to incidents by adding "Content-Type: application/json; charset=utf-8" in the outbound request's header.

Whenever i receive (create/update incident) requests, encoding fails to work. Does anyone know how i can fix this? The request sender has also included "Content-Type: application/json; charset=utf-8" in the request header, to no avail.

[Ankur Bawiskar]

@Anthony Okoth 

how there request body looks like?

[Anthony Okoth]

This is the incoming request body:

[Anthony Okoth · Accepted solution]

Finally found a solution for this. The issue was a malformed header on the request from the external monitoring tool. 

[Rajkumar_N]

Hi Anthony,

Can you share the solution for the issue you mentioned. 
need to change the response header.
regards,

raj