I need 2 fields on the major incident tab to be visible and editable only by a specific group and for these fields to become mandatory whenever the major incident state is accepted, and remain editable for 48 hours after the incident is resolved. Ple...
I have a variable set with an internal name of requested_to, in this variable set there is a variable with the value solicitando_para, this variable set is in most record producers, I need to get the value of the variable solicitando_para from the fo...
HI, I have one question.. When all the child records are closed, auto close the parent record if the parent record is in state “On Hold”.Any help will be thankfull.Thanks in advance.
Hello dear community, I have a catalog task with several request Types: Whenever i open the url, the type selection goes automatically to the first item.I was wondering, is there any way to get a new url so the request type selected is another one a...
I need to fetch the location of the requester from the Incident table. I created the location field in the Incident table and would like to know if I can do this using the default value in the dictionary.
Hello Friends,Any help on triggering a MS teams call when a P1 incident is assigned to On-call rota?
Hi guys , i need Incident creation when abc@gmail.com sends mail to servicenow.com when subject contain alert/warning it should create p2 inc for alert and p3 for warning , i created inbound action for this and for testing this i tried FROM field of ...
Hello All,I am facing an issue where in an ATF there is a step to Set Component Values on Catalog Task variables. The ATF is created by another user and when I run the Test to validate, the Test fails at Set Component Values (Custom UI) Step with the...
i want to add attachments from images table as source ,but i try the GlideSysAttachment AIP,and there're can't work,is there any other ways to achieve this problem
Has the discount for the CSA Certification been extended to 31 December 2025? I saw this on the official website and have attached a screenshot. Can someone please confirm?
HiThere is a catlog item , In catlog item thre is two varibale "asset tag" type is refence and "location" type is refence.once asset tag is choce then location is autopopulate. my requirement isWhen "location" varibale value is empty then showing err...
Need to populate Hint dynamically for a field in ServiceNow when we hover mouse over the field, any suggestions would be helpful. Thanks.
I am creating a scenario where I have to populate dashboards based on the selection of owner variable (reference to user table) value on catalog item.I have written the script working on the background script but I am not getting how to call this scr...
I'm new to Service Now and am exploring REST APIs. I have created a user named "Ajay". I have got the access_token of this user. I am getting the details of this user using the below request.curl --location 'https://dev191.service-now.com/api/now/tab...
I want variable editor editable for CSM module in portal by "opened by" user in "draft" state.When I create case via RP , after submit, it create case in "draft" state.I want every variables to be shown and editable in portal for user. currently only...
