Hi all,I am seeking perspective on the rationale and industry practices regarding the customization of stages in ServiceNow ITSM workflows. As you may know, stages are not included out-of-the-box in ServiceNow ITSM, unlike ServiceNow CSM, which provi...
Hi There, I Want to create my two custom fields in this form.How can I configure the same. kindly help me out on this.Thanks in advance.
Hi,When navigating to Self Service > Service Catalog in developer instance instead of showing catalogs it is showing as 'DOD Public Catalog items' in Native view. Also, when trying to 'Create Request' from Incident it is not showing all the catalogs ...
HI Community, I have a scenario where in a record producer there is variable called "description" and then submitting the form the value entered in description field need to be displayed in the additional comment of that record. How can we achieve th...
I have implemented the virtual agent bubble icon in service portal page and through the bubble icon we can initiate the chat with the agents.Issue :In service portal there is a Chat Tile icon available, when the user clicking on that Chat tile icon ...
For, User Preferred Language is (English) - User click's on announcement It will redirected to the KB Article 101.If User Preferred Language is (French) - User click's on announcement It will redirected to the KB Article 102. Note - Both KB Article A...
Hi All,I am trying to hide the category and subcategory depending on case type option.If casetype = 'remittance advice' 'rejected invoices' or 'anything else' then hide category and subcategory (keep description and short description)Any other case t...
Hi If you see in the image I have 2 hint for one field in a table. When I link a kb article to this field the tooltip message disappears for the left one.So how can I fix this ? Please suggest. Thank you
I created a report with the following criteria, yet no data is showing even though records exists matching the criteria. Please let me know if I am missing something in the filtering that I am using. ctask Actual end date = Last 2 years AND Short D...
I want to schedule standard change on monthly bases so standard change be created every month. I have tried scheduling job but it create normal change I tried creating flow designer and set type as standard but it also creating normal change.
I have a report on the Catalog Tasks table , returning active tasks and grouping the results by "Item". There are 26 tasks returning Item = blank, but if I click one of these tasks it shows that Item is populated. Why does it say Item is blank when ...
Hi everyone,I previously followed some incidents and RITMs using the "Follow" button in ServiceNow. However, these records have since been resolved/closed, and I am struggling to find them again.Is there a table or page where I can see all incidents/...
Hi Everyone, could you please help me to create a UI action on a custom application record form that will open list of few groups, from where user can manually select group for group approvals.
Hi ServiceNow Community,We have 300+ KB articles that are visible based on a certain user criteria. We need to call these KB articles from VA conversation topics.We are aware of a way where we can show the KBAs by hardcoding them in a flow. Is there ...
I created a before insert BR on sys_user_grmember tables, based on few condition we need to restrict addition of the UserI used setabortaction(true) and addErrormessage()it is not working as the page will redirect to group recordDoes anyone the perf...
