chat re-assignment when it's reach to max wait time messages

[shivadayal4]

Instead of closing chat request after 1 minutes when agent didn't accept the chat, could it try another agent and assign max time wait message and close once there is no agent available in VA in Servicenow.

[shivadayal4]

@Muralidharan BS, @Sumanth16 @harditsingh Can you please respond on this

[Muralidharan BS]

Try these options

1. go to - awa_reject_reason table and set the field Reassignable to true for respective options and try it

2. go to - awa_assignment_rule set the Reassign on timeout to true