How to make a field editable for all users with a specific role

Hi All,I have a requirement where the  field in the incident table must be editable for all users having a specific role.Example: RCA(checkbox) field must be editable for all users with a specific role.How to achieve this?  

Blinking Browser Tab when there is incoming chat from agent on Virtual agent end user side

Is it possible to make browser tab blink or flash when there is incoming chat from agent on Virtual agent chat bot?    

Need to skip approval if requested by is part of approvers

Hi Team,  Need to Skip approval on RITM's if Requested by is part of approvers list, approvals are configured on flow, please suggest, thank you. Regards, Ash

How to check de active user and assign approver to any active user

Hello All i have been post three time this question but no one gave me solution my requirement is  in workflow i generate user approver that user is inActive now if my user is inActive then othere active user should approve the approval i am new in w...

HI All

how to Restrict SC task access a particular user    Thanks

Case description gets erased when submitting cases

Hello Community, we have an issue where a customer creates a case from our service portal, all the required fields are completed and when they hit the submit button the case is created but the description somehow does not carry across, I know its an ...

What steps are involved in activating Line-manager approval through a variable in Service Portal?

Identify Variable Triggers: Determine which variables in the Service Portal will act as triggers for Line-manager approval.Configure Approval Rules: Establish rules specifying under what conditions Line-manager approval is required based on the varia...

Can you provide guidance on how to set up Line-manager approval triggered by a variable within Servi

How to populate categories/subcategories on serviceNow PDI ?

I have an excel file containing categories, subcategories, scope, type, service/Application and assignment group. I want to populate this excel file to serviceNow PDI so that when I create new incident I can select categories and their subcategories ...

Virtual Agent - Setting Field on Incident Form via script

Good Morning;Please forgive my ignorance on this topic as I delve into our virtual agent setup.Problem:  I need to set the Business Service (business_service) variable on the incident created by the virtual agent.  I need this to be static. (either p...

Write a script to delete all the inactive users who are the member of network group.

Created vs. Resolved minus Canceled

I'm trying to create a report that can show the number Incidents and Requested Items Created on a date versus the number of items resolved on that date (So I can show a week or a month or just a certain time period as I change the filter).  I'm using...

Duplicated Default Branding Record - Can't remove the duplicate now

Hi!I was fiddling around in the sys_cs_branding_setup table where branding records for the virtual agent is located. I duplicated the default branding record (Insert & stay), but, now I can't delete the the duplicated record or change its branding na...

Can I ad Next line to the assessment question

Hi All, I have a requirement to add the a line break in my assessment question, which is a string field. I dont want to use the details field. Example : I want the assessement output like below1. Do you want to take this AssessmentIf Yes then check t...

Sort Pending approval report by planned start date on Dashboard

Hello All, I created a report for all pending approval and I put it on a Dashboard i want it to sort by planned start date for all the users how can i do that can any one help? How can i sort Pending approval report that I created  for change based o...