UI Actions
Only caller should be able to re-open the incident
Forum Posts
Virtual Agent [Instead of welcome greeting I'm getting product issue e.t.c]
Hi all, I'm facing issue In VA Instead of a welcome greeting and showing me everything I'm getting (product issue, etc.) as a topic recommendation, help me with your solution. I tried a lot by changing the welcome and topics, but still, it remains th...
Blog - Virtual Agent - How to display multiple choice values via script?
Hello All, Sharing the experience that I came across to display multiple choice values via script. Use Dynamic Input Choice under "User Input" component. (function execute() {//Choices are modified as "Value - Label" pair expressions for Password...
virtual agent script to fill the column value with default value
Hi team, we have a script to accept the values from user via virtual agent and set the filed values as below using script action utility. Now we need to add the value as "Virtual agent" for the column contact_type. By default it is taking self-servic...
I do not want the due date on my Ritm
I do not want Due date on my Ritm .how can i turn it off. Can you please brief how the due date is coming in approval field as well
trigger an approval based on a field on the Technical Service
Technical Service has a field for CSI ManagersThere is an approval group containing all CSI Managers I need to trigger the approval, to not go to all CSI managers in that group, but to the specific one defined on the Technical Serviceie: not trigger...
What is the workaroud for thisMap.addInclude when using in scoped applications?
the following script works in globla applicationwhen iam trying the same in our one of the scoped application iam receiving the below error ERROR: Function addInclude is not allowed in scope (my scope name) var session = gs.getSession(); var timeZ...
Resolved! Group Manager should be able to remove/add people to the group
Hi Team, I have written Create/Write/Delete ACls so that only group manager can remove/add users to the group: I have created 3 table level ACls which is sys_user_grmember.None with Script condition as below: answer = false;if (current.group.manager ...
Resolved! Please help in resolve the below issue
Getting below error unable to find short description in from design and form layoutand same error getting post adding the short description field from form layout
Virtual agent send just to assigned to in incident chat
HiWhen I open a chat I want the call to reach only the assigned to and if he reject/offline the chat will close where I do that?
Please share scripts for assignment group changed short discerption should mandatory ?
Please share scripts for assignment group changed short discerption should mandatory ? Thanks in advance
Update urgency of an incident when end user wants to escalate incident via VA chatbot
Hello EveryoneRecently I got one requirement of urgency of an incident must be updated as high when end user selects as Yes for a question "Would you like to escalate this ticket ?" in Virtual agent chatbot.(Topic name is Check IT Ticket Status) (ple...
Show me Error "Invalid Requested For " on my custom portal
I created a custom portal and after submit the record it shows me the error msg like in above screenshotSo could please tell me how could i resolve this issue i check out all the variables on that catalog item and i check out some the docs but i ...
Redirect to homepage in portal
Hi All, We have scoped app record where users open it in form view in portals and makes changes to forms. We only see save button, can we route to portal homepage upon clicking save? Thanks!
Validate Date Range in Service Request
I have 2 dates that I need to validate the difference between and am stuck.Here is the requirements that have been askedDate 1 - can not be further out than TODAY + 21 daysDate 2 - can not be further out than 30 days passed Date 1 I was able to use a...
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