I need a report that shows the time between when an incident was closed to when it was reopened by someone. We are looking at decreasing the time from 10 days (auto close) to 5 days. I am not sure on how to decipher the initial close date from the ...
Hello everyone Is this possible that Follow button can be disable for user who have itil role?
Can someone please help me in changing the virtual agent icon in service portal
Hello All , I'm creating an change request using Record Producer and also creating change Tasks so here my challenge is in the change_task I need to update the Short description from the Variable value and I could not see variable data on change_task...
Need to understand about the Data collector JOb which comes under package Change management change success score,There is a JOb named " CHange success score for today",it is an on-demand job and neither its daily nor historical,i just want to know wh...
Hi All ,I am facing issue with the below onChange Client script on Impact and URGENCY Field, as per the below scriptIn my Incident form there are two drop down fields - Impact and Urgencyin Impact the options are : 1 - widespread , 2 - significant , ...
When I add related articles, they appear when viewing the main article in the service portal. There is a Related Articles section on the right-hand side. However, I cannot see where they display in the client. If service desk engineers are using Agen...
Hi, There is a business requirement to utilize the dashboard to have a quick and easy view of what and how many roles we are using.Can anyone help me with reports for ITSM and ITBM related license Usage reports. I have tried creating one for ITSM but...
I have noticed that in new PDI instances that the NLU service is no longer available, or at lease it appears that way. In my previous PDI it was working as expected. I have released and spun up three new PDI's with the same issue when going to the NL...
HI ,As i am new to servicenow, i have a requirement that a user is not able to access a given group but as per requirement she need the access so that she can use all the facilities provided by the group .How can i get this done in servicenow .can ...
The client has ITSM Pro subscription and by default entitled for creating 50 custom tables.How to determine what is counted as a custom table? Will only tables starting with u_ excluding the tables exempted like mentioned in the snapshot? or will the...
My requirement is, if a user orders any catalog item then the RITM has to be created with the SC task and SC task has to be assigned to a particular assignment group, when the group member changes the SC task state to closed complete then it should u...
The client has ITSM Pro subscription and by default entitled for creating 50 custom tables.How to determine what is counted as a custom table? Will only tables starting with u_ excluding the tables exempted like mentioned in the snapshot? or will the...
Hi Team,Based on logged in user I want to hide the user records in Assigned to field.Example: Which users are in Indian county or Group is -xxx- that user select a --Y-- group in the assignment group field. we hide few users in Assigned to those a...
While working on Import Set, there is a source table and target table , when I import using import set then there are duplicate records get created in my 'contact name' field's reference table . I want to restrict it without data lossfield - contact ...
