Script Include:*************************************************************************************var RequestUtil = Class.create();RequestUtil.prototype = { initialize: function() {}, createRequestFromIncident: function(incidentId, catalogIte...
Hello,I created an Email Client Template on table "sn_customerservice_case" and added an attachment.Selecting this template out of a case via "compose email", the attachment is not shown and also not send to the recipient.in tabel sys_attachment the ...
Hello Everyone, I can see under (system logs > Error.) so many errors with this message (Error accessing descriptor for metaObject: package_private script include function MultiSSOv2: no thrown error) Anyone can help me how to remove these errors or...
I want to show the status of service operations on portal, but I don't know which widgets I can use.Is there any suggestions?Thanks in advance!
Hi All I have a requirement where i need to present the submission of the catalog form.i did write the following code: function onSubmit() {var sn=g_form.getValue('service');var cbox1 = g_form.getValue('did_you_read_kb_document_kb0007347_please_ref...
What is a best way to create values that can be used in multiple variables? Variables have different names but they will use the same values. Having an underlying table is not an option. Any suggestions?
Hi All, All of sudden all catalog items are not visible sc_cat_item table, only 10 to 15 records visible and total count not showing , no security error and in that page no buttons working like personalize list or change view ect. ThanksRoopa
Hi Dear Community ! I want to prepare an ITSM (employee experience oriented) on my personal developer intance.I requested and have access to my instance.Does anyone have a quick solution for me to be able to have an ITSM demo ? (service operations wo...
Hi, I'm new to the Virtual Agent module, I'm trying to create a topic that allows me to check the status and the latest comment of any incident that a user needs to know about.Could anyone help me figure out how to generate this type of topic?
How can I get complete training on Release management through Servicenow?
Hello, I referred this document https://www.servicenow.com/community/hrsd-forum/ai-search-virtual-agent/td-p/2671828 My scenario is I want to edit I need more help option for the Genius card in VA. I'm tried editing this text. But it doesn't seems to...
I have a scenario where only a change manager should be able to cancel the change at the assess state.
I am new to this: Below code is not running when incident inert (function executeRule(current, previous /*null when async*/ ) { try { var endpoint = gs.getProperty('instance_endpoint'); var CorrelationID = String(current.correlation_...
