Checkbox doesn't always fill in as the client script suggests

[Reinaldo Vieira]

Hello everyone.

I set up an onchange client script to fill a Checkbox field ('block_gestor_inativo') in case of none of the conditions within 2 IF are met (and in fact none of the conditions are met).

The catalog client script involves a search/capture on the server between data from the manager and the head (manager's manager) of the user logged into the instance.

I press F5 on the catalog item page and sometimes the checkbox appears filled in and sometimes it doesn't appear filled in.

What could be causing this? How do I solve it?

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    //Type appropriate comment here, and begin script below
    g_form.getReference('manager', function(manager) {
        var idManager = manager.sys_id;
        var upn_prefix = manager.u_upn.substr(0, 4);
        var level = manager.title.substr(0, 1);
        var activeManager = manager.active;
        var statusManager = manager.locked_out;

        //Condições para filtrar o gerente: se ele estiver irregular nestes aspectos, escalamos o Head (gerente do gerente)
        if (upn_prefix == 'BAJA' || isNaN(level) || parseInt(level) > 7 || statusManager == 'true' || activeManager == 'false') {
            g_form.getReference('manager_manager', function(managerManager) {
                var idManagerManager = managerManager.sys_id;
                var upn_prefixManager = managerManager.u_upn.substr(0, 4);
                var levelManager = managerManager.title.substr(0, 1);
                var activeManagerManager = managerManager.active;
                var statusManagerManager = managerManager.locked_out;

                if (upn_prefixManager == 'BAJA' || isNaN(levelManager) || parseInt(levelManager) < 5 || statusManagerManager == 'true' || activeManagerManager == 'false') {
                    g_form.setValue('block_gestor_inativo', true);
                    alert('Gestores bloqueados');
                } else {
                    g_form.clearValue('block_gestor_inativo');
                    g_form.setValue('approval_group_1', idManagerManager);
                }
            });
        } else {
            g_form.clearValue('block_gestor_inativo');
            g_form.setValue('approval_group_1', idManager);
        }
    });
}

[AnirudhKumar]

I'd try the below:

- Change 

g_form.setValue('block_gestor_inativo', true);

 to

g_form.setValue('block_gestor_inativo', 'true');

- replace getReference blocks with a GlideAjax-Script Include calls

- Add more alert statements and trace the flow of execution...

[Reinaldo Vieira]

Hello, @AnirudhKumar 

Thanks for your help.

I agree with you that making a GlideAJAX is a better alternative. However, in this specific case the creation of a GlideAJAX/Script Include is put as the last option because it is a process that depends on the authorization of a third party.

What I did to solve this problem was to create an onLoad Client Script, taking what was already in the onChange Client Script, and finally adding a setTimeOut to delay the execution of the code by 3 seconds. There's a lot of information to process and sometimes the page load time doesn't match the code execution time.

It looks like this:

function onLoad() {
    setTimeout(checkApprovers, 3000);

}

function checkApprovers() {

    //Analisando dados do GERENTE
    g_form.getReference('manager', function(manager) {
        var idManager = manager.sys_id;
        var upn_prefix = manager.u_upn.substr(0, 4);
        var level = manager.title.substr(0, 1);
        var activeManager = manager.active;
        var statusManager = manager.locked_out;

        //Condições para filtrar o gerente: se ele estiver irregular em um destes aspectos, escalamos o Head (gerente do gerente)
        if (upn_prefix == 'BAJA' || isNaN(level) || parseInt(level) > 7 || statusManager == 'true' || activeManager == 'false') {

            //Analisando dados do HEAD
            g_form.getReference('manager_manager', function(managerManager) {
                var idManagerManager = managerManager.sys_id;
                var upn_prefixManager = managerManager.u_upn.substr(0, 4);
                var levelManager = managerManager.title.substr(0, 1);
                var activeManagerManager = managerManager.active;
                var statusManagerManager = managerManager.locked_out;

                //Se o Head também estiver irregular em um destes aspectos, o campo "Bloquear Gestor Inativo" é preenchido.
                if (upn_prefixManager == 'BAJA' || isNaN(levelManager) || parseInt(levelManager) < 5 || statusManagerManager == 'true' || activeManagerManager == 'false') {
                    g_form.setValue('block_gestor_inativo', true);
					
                } else {
                    //Se apenas o Gerente estiver irregular, quem vai aprovar a criação de SCTASK é o Head.
                    g_form.clearValue('block_gestor_inativo');
                    g_form.setValue('approval_group_1', idManagerManager);
                }
            });
        } else {
			//Se apenas o Head estiver irregular, quem vai aprovar a criação de SCTASK é o Gerente.
            g_form.clearValue('block_gestor_inativo');
            g_form.setValue('approval_group_1', idManager);
        }
    });
}