Forum Posts
Resolved! issue of reference field in workspace
Hi all,I am facing an issue with the Assignment Group field. I have applied a reference qualifier to this field, and it is working correctly as per the configuration in both the Workspace and the Native UI.However, in the Workspace, when I try to cha...
Adding multiple users to a ServiceNow support group
Hi, I have a huge list of users in need of onboarding to a group in our ServiceNow instance, I know how to add single users but is there a way to add multiple in one go? I have tried using both the applicable catalog item and back end but non work......
Get only Open issues from JIRA
HI everyone, Is anyone implemented to get only Open issues(not closed,deployed)issues from JIRA to servicenow.We have the API to get all issues from the JIRA but we can see there more than 10k issues so we need to limit them so is there any way to fi...
Hide fields on RP show fields on HR agent form
I am trying to change the view of dropdown options. I have 2 that need to only show on the HR Agent service details but not show on the record producer. Right now both are showing on RP and HR agent service
Duplicate email notification
Hi All, I have a notification on the SC task that triggers when a record is created or updated, with the condition that the Assignment Group changes and the Assignment Group is not empty. The notification should trigger when the Assignment Group chan...
HR Case Priority
We have seen associates be able to change the priority on an HR case after submission. Is anyone aware of how this can be achieved? We want to ensure cases that should not be escalated are not changed to critical priority
AppSec Notifications - remove 'Subscribable'
Hey guys,I want to set the subscribable field on AppSec notifications to false.Spesifically these notifications: Problem is: "This item is read-only based on its protection policy." Anyway around this? Thank you,goller
ITBM - Time sheet access
Hello,We are working on developments on our ITBM module. Actions are being carried out and we would like to block timesheets for the year 2025. Is it possible to do this? Thank you for your help
Resolved! Is it possible to map multiples incidents to a single change
Is it possible to map multiple incidents to a single change and vice versa.
Script to add types to another group
Hey community, We are facing a problem with an script we are setting up to update nealty 200 groups with new types. The fact is that is working but is not skipping the groups that had this type assigned and is assigning them again and again. I have p...
Resolved! I am not getting time in dubai time zone
Hi All,I am not getting time in dubai time zone :_var gr = "20231130T060000Z"; var formattedDate = gr.substring(0, 4) + '-' + gr.substring(4, 6) + '-' + gr.substring(6, + ' ' + gr.substring(9, 11) + ':' + gr.substring(11, 13) + ':' + gr.substring(13...
Show Open tickets with Percentage
Hi Team, i need to show the opened ticket in a % for e.g.- how much % tickets opened in last week/7 days VS how much % tickets resolved last week/7 days. Please help how can I achieve that. Regards,Garvit
Creating Change Requests in ServiceNow for Jira Stories
Hi, We have requirement where once Stories are ready to be deployed to Prod, Change Request should be created in ServiceNow using JIRA-ServiceNow Integration. Can some share high level steps to achieve this using "DevOps Change workspace". Do not wan...
AWS Discovery Schedule - To Enable MID Selection, Please migrate to Pattern
Can someone help me with the exact root cause as what is missing here. also when I click on test button here it gives me below error.
