How to enable the Dynamic translate for Portal
Hi All, Can anyone please tell me how to enable Dynamic translate for the portal? Thank you in advance.
Forum Posts
Resolved! Remove Discuss button from change table without impacting any other usages of that button
How to remove Discuss button from change table (Nothing should be global) without impacting any other usages of that button and by not touching the OOTB button at all.
SLA is not attaching to the incident
Hello Experts, We have integrated Slack to ServiceNow, whenever a post is created in a slack channel it would create a incident in ServiceNow.However, The SLA is attaching to all incident tickets except Slack incidents.The incident channel is creatin...
Catalog to check the selected group already has a role or not.
I am trying to build a cataloge where a group will be selected from the refernce. further Users and Roles will addedd to the group. Need to write script to check if the user is already a part of the group and to check if the group already have the se...
Managers Unable to Add Members to Groups with Role sn_spend_psd.psd_admin
In our instance, managers are unable to add members to their groups that contain the role sn_spend_psd.psd_admin. We have also tried assigning this role directly to the managers, but they are still unable to add members.Could someone please assist wi...
Create an MS Teams virtual IT support(Virtual Agent) notification for VIP incident callers.
Hello AllHope you are doing well,We have a requirement related to MS Teams Virtual Agent notifications.1] The request is to send a notification to the 'Assigned to' user when a VIP caller creates an incident. 2] The format should be as follows: A no...
Developer instance showing error in Virtual Agent ServiceNow
Hello everyone, In my personal developer instance washingtonDC version, after installing the plugins related to virtual agent I encounter this error "Some features may not be available because the connection to NLU Service is not available. Pleas...
Okat SSO Integration
Hi everyone,We completed the Okta SSO integration, which updates user records(Okta provisioning) and uses SSO. Thus, everything is operating as it should, but I'd like to know where the records are being updated. I understand that we set up an OOB c...
Resolved! Change Management process workflows (diagrams)
Can anyone provide the image/diagram of what each workflow model looks like? Emergency, Normal, Standard, Unauthorized... We do not have the product available to us yet, and I am a visual person and would like the images to refer back to as we work ...
Resolved! How to Request Maintenance schedule from user using service request or other
I would like to request maintenance schedules from system owners but in our organization we have over 900 systems that requires maintenance schedules and I am trying to find an automated way of requesting through ServiceNow with out sending out 900 d...
How to add a hyperlink to a select box variable name
So far I can only add the hyperlinked word in the help text, but the requirement is to have the hyperlink in the actual question/variable, which is a select box.
CAD Certificate
I have completed my ServiceNow CAD certification in march 2022 but it is not reflecting on the portalwhat should i do??25108254
Where we will configure reply to emails that ServiceNow received ??
When an user sends mail to x@test.com it is getting created either incident or case, as a response we are sending back automatic reply from y@test.com but they asked to change this as z@test.com. but I am unable to found where there will be a config...
Virtual Agent Analytics/Dashboard
What is the difference between Platform Analytics and UI Builder?Which one is newer/better of the 2?What are advantages/disadvantages of both?Which one is recommended? I don't see many courses on either and I'm not able to judge the accuracy of the d...
Termination Workflow
I am curious if what I am thinking is possible. Imagine this scenario. An employee is hired. Their manager puts in an Access Request for their Active Directory account. A week later puts in an Access Request for Adobe Product. A month later, put...
