Forum Posts
Using incident template when creating incident from knowledge article
When creating an incident from a knowledge article, how to pass a template for the incident, depending on the knowledge article? So each knowledge article (in theory) could have their own specific incident template.
Exclude Users with Specific Roles and Web Service accounts from MFA (Multi factor Authentication)
I have enforced role-based MFA for admin/itil users but I want to exclude Web Service accounts that have admin/itil roles. Can someone assist me with this requirement. ThanksUjjwal Sharma
How to get all authorizations in Service now
How can I all authorizations in service for all the tickets?
Submitting Form widget in modal triggers submit event in SC Catalog Item widget
Hi,In my record producer I have a Custom variable that is a widget that opens up the Form widget in a modal window to create a new record that can then populate another variable in the record producer. This part works quite well. However, when click...
Assistance Required: Restricting Walk-Up Appointment Scheduling Based on Termination Date
Hello Community,I am working on implementing a requirement for the Walk-Up Experience appointment scheduling. The scenario is as follows:If a user has a termination date (recorded in the sys_user table), their ability to schedule appointments should ...
Resolved! Exporto MRVS to Excel
I have several MRVS that I should export each to a different sheet, I should attach the file to the ritm
Resolved! Trigger event issue
Hi All, We have a job which triggers an event and sends notification to users who have not logged in from past 2 months.I want to trigger an event only if there are users present, else an email should not be triggered.How we can achieve this.Below i...
ATF : Unable to click a form link in ATF
Hi all, I am trying to click a form link using ATF but I am unable to do so. I tried to click on the link using "Click Component(Custom ui) but it is not reading the link. How do we do it ? PFA the picture of the form . I want click the link named "P...
Resolved! Virtual Agent Icon on Employee Portal
My coding skills are not very good, and I sincerely apologize for any shortcomings.I am currently learning and have some ideas I would like to ask the community about:On my Employee Portal interface (OOTB), the virtual agent icon is displayed by defa...
Catalog items accessible to external users
I want 2 catalog items available to users without logging in ie external users. I have SSO enabled for the instance. IS there a way to set up for any non ServiceNow users to access these. We are not on Portal yet and using service management .
Resolved! how to check on change_request table which flows are written just like business rule we check?
how to check on change_request table which flows are written just like business rule we check?
I want to create a custom search source for global search
Hello Community,I am trying to configure a custom search source in Global Search, and I need some guidance.Current Behavior:When I search for a case number in Global Search, it returns the request record (since the case is linked to the request via t...
Users with particular role should be able to read a report.
I have created a report. I want that only users with a particular role should be able to able to read that report.How to achieve this funcaionality.