CIS-ITSM Exam question

[ChunjiJ]

What is normally done when a Root Cause and a Workaround are identified for a problem to document the
quickest known resolution?
A. Publish Workaround
B. Document a Known error
C. Document Five Whys
D. Complete Investigation

I would select both A and B if this were a multiple-choice question. Since it's a single-choice question, which one should I choose, A or B?

[Ehab Pilloor]

Hi @ChunjiJ,

If a root cause is found with permanent fix, document the known error.

If a root cause is found with a workaround fix, publish the workaround. Remember that workaround is not a permanent solution, so a permanent solution needs to be found to close the problem.  

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor

[Virendra Verma1]

I would go with Documenting a Known error (B) once the Root Cause of the problem is identified so that it can be referenced later, if needed.

Workarounds are published to resolve the open incidents which caused disruption of the service. Meanwhile a problem record is created for such issues to identify the underlying root cause and provide a fix to avoid reoccurring of the same type of incidents.

[Sarthak Kashyap]

Hi @ChunjiJ ,

Please check the answer below 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak