code transfer

Shaik Imran
Tera Contributor

‎11-21-2025 03:10 AM 

<table style="width: 100%; border-collapse: collapse; font-family: Arial, sans-serif; border: 1px solid rgb(136, 136, 140);">
  <tbody>
    <!-- Table Title -->
    <tr>
      <td colspan="2" style="background-color: rgb(126, 128, 126); color: white; font-size: 1.5em; font-weight: bold; padding: 8px; border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 15.0pt;">Critical Incident Communication</span>
      </td>
    </tr>
    <!-- Priority Banner -->
    <tr>
      <td colspan="2" style="background-color: ${mail_script:im_cic_priority_color}; color: ${mail_script:im_cic_priority_textcolor}; font-weight: bold; padding: 4px; border: 1px solid #88888c; border-top: none;">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">Priority ${mail_script:im_cic_priority}</span>
      </td>
    </tr>
    <!-- Incident hyperlink (WHITE row, no shading) -->
    <tr>
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140); padding: 4px;">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">${URI_REF}</span>
      </td>
    </tr>
    <!-- Priority (gray row) -->
    <tr style="background-color: rgb(201, 201, 201);">
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Priority:</span> ${priority}
        </span>
      </td>
    </tr>
    <!-- Start (white row) -->
    <tr>
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Start:</span> ${u_outage_start}
        </span>
      </td>
    </tr>
    <!-- Resolved (gray row) -->
    <tr style="background-color: rgb(201, 201, 201);">
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Resolved:</span> ${u_outage_end}
        </span>
      </td>
    </tr>
    <!-- Duration (white row) -->
    <tr>
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Duration:</span> ${mail_script:im_cic_duration}
        </span>
      </td>
    </tr>
    <!-- Systems Impacted (gray row) -->
    <tr style="background-color: rgb(201, 201, 201);">
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Systems Impacted:</span> ${mail_script:im_cic_getAffectedProducts}
        </span>
      </td>
    </tr>
    <!-- Description (white row) -->
    <tr>
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Description:</span> ${u_cic_description}
        </span>
      </td>
    </tr>
    <!-- Impact to Clients (gray, full width) -->
    <tr style="background-color: rgb(201, 201, 201);">
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Impact to our Clients:</span> ${u_external_impact}
        </span>
      </td>
    </tr>
    <!-- Impact to Employees (white, full width) -->
    <tr>
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Impact to our Employees:</span> ${u_internal_impact}
        </span>
      </td>
    </tr>
    <!-- Cause (gray, full width) -->
    <tr style="background-color: rgb(201, 201, 201);">
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Cause:</span> ${u_probable_cause}
        </span>
      </td>
    </tr>
    <!-- Completed Actions (white, full width) -->
    <tr>
      <td colspan="2" style="border: 1px solid rgb(136, 136, 140);">
        <span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">
          <span style="font-weight: bold;">Completed Actions<br></span> ${u_previous_activities}
        </span>
      </td>
    </tr>
  </tbody>
</table>
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15 REPLIES 15

Shaik Imran
Tera Contributor

a month ago 

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    template.print('<p><span style="font-family: Aptos, sans-serif; font-size: 12.0pt;"><strong>' +
        gs.getMessage('Incident Manager: ') + '</strong>' + '<span style="font-weight:normal;">${u_recovery_manager.name}</span></span></p>');
    if (!current.u_communication_specialist.nil()) {
        template.print('<p><span style="font-family: Aptos, sans-serif; font-size: 12.0pt;"><strong>' +
            gs.getMessage('Communication Specialist: ') + '</strong>' + '<span style="font-weight:normal;">${u_communication_specialist.name}</span></span></p>');
    }
    if (current.u_technology_owner != "") {
        template.print('<p><span style="font-family: Aptos, sans-serif; font-size: 12.0pt;"><strong>' +
            gs.getMessage('Technology Owner: ') + '</strong>' + '<span style="font-weight:normal;">${u_technology_owner}</span></span></p>');
    }  

})(current, template, email, email_action, event);
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Shaik Imran
Tera Contributor
In response to Shaik Imran

a week ago 

//Java class loading
var httpCall = Packages.com.snc.sw.commands.HttpCallHandler;
var URI = Packages.java.net.URI;
var uriException = Packages.java.net.URISyntaxException;
var httpClient = new httpCall();

//Context loding
var ciType = CTX.getAttribute('pattern_cit_id');
var url = CTX.getAttribute('url');
var namespace = CTX.getAttribute('namespace');
var credsAlias = CTX.getAttribute('credentialsAlias');
var namespaces = new Packages.java.util.ArrayList();
var row = Packages.java.util.LinkedHashMap;
var URL = null;

try{
	URL = new URI(url);
}catch(err){
	ms.log("Not a valid URL. E.g. https://host:port. Current is " + url);
	throw new uriException(err.getMessage(), "Not a valid URL. E.g. https://host:port. Input URL is: " + url);
	
}
var host = URL.getHost();
var protocol = URL.getScheme();
var port = URL.getPort();
if (!port || port < 0) {
	if (protocol == 'https')
		port = 443;
    else
		port = 80;
}
var path = URL.getRawPath() + '';
if (path.endsWith('/')) 
	path = path.substring(0, path.length - 1);

var portString = port + '';

CTX.setAttribute('host', host);
CTX.setAttribute('port', portString);

//old url
//url = protocol + '://' + host + ':' + port + path + '/api/v1/';

//API_Prefix for non workload components of kubernetes like namespace,pods,nodes etc.

var api_prefix = '/api/v1/';

//API_Prefix for kubernetes workload components like deployments,daemonset and statefulset

if($resource.includes('deployments') ||$resource.includes('daemonsets')||$resource.includes('statefulsets'))
	api_prefix = '/apis/apps/v1/';

url = protocol + '://' + host + ':' + port + api_prefix;

ms.log('original url: ' + url + ' parsed host: ' + host + ' parsed port: ' + port);

var urlCust;
var resource = $resource;
var response;
var cont;
var nextToken;                                 //                                   Support Pagination
var ArrayList = Packages.java.util.ArrayList;  //                                   Support Pagination
var result = new ArrayList();                  //                                   Support Pagination 

//Mid Script Include KubernetesCommandMetadata initializing
var scriptInit = new KubernetesCommandMetadata();
var contentType = "accept:application/json";
var creds = scriptInit.getCredentials(host, null, credsAlias,contentType);
var headers = creds + '';

if (resource && !resource.equals('Info')) {
	urlCust = url + $resource + "?limit=50";
	response = httpClient.invoke(CTX, urlCust, 'GET', null, null, ciType, headers, 'false');
	cont = response.match(/continue\"\:\"([^"]*)/);
	if (cont)
		{nextToken = cont[0].split('"')[2];}	
	result.add(response);

	while ( JSUtil.notNil(nextToken) ) 
		{
			urlCust = url + $resource + "?limit=100&continue=" + nextToken;
			response = httpClient.invoke(CTX, urlCust, 'GET', null, null, ciType, headers, 'false');
			cont = response.match(/continue\"\:\"([^"]*)/);
			if (cont)
				{nextToken = cont[0].split('"')[2];}
			else
			{nextToken = "";}
			result.add(response);
		}

} else {
	ms.log('HTTP CALL FAILED: ' + url);
}
CTX.setAttribute('response', result);
0 Helpfuls

Shaik Imran
Tera Contributor
In response to Shaik Imran

a week ago 

//
// Close any tasks that are related to the current task
//
function closeRelatedTasks(me) {
  var task = new GlideRecord("task");
  task.addQuery("parent", "=", me.sys_id);
  task.addQuery("sys_class_name", "!=", "kb_submission");
  task.query();
  while (task.next()) {
    if (task.sys_class_name == 'incident')
        closeIncident(task.sys_id, me.number);
    else if (task.sys_class_name == 'problem')
        closeProblem(task.sys_id, me.number);
    else if (task.sys_class_name == 'change_request')
        closeChange(task.sys_id, me.number);
    else {       
       task.active.setValue(false);
       task.update();
       gs.print("Task " + task.number + ' closed based on closure of task '+me.number);
    }
  }
}

function closeProblem(myID, fromNumber) {
   var problem = new GlideRecord('problem');   
   if (problem.get('sys_id', myID)) {   
      var msg = "Problem " + problem.number + ' closed based on closure of task '+ fromNumber;
      problem.state.setValue(7);
      var notes = problem.close_notes.getDisplayValue();
      notes = notes + '\n' + msg;
      problem.close_notes.setValue(notes);
      problem.update();
      gs.print(msg);
   }
}

function closeIncident(myID, fromNumber) {
   var incident = new GlideRecord('incident');   
   if (incident.get('sys_id', myID)) { 
      var msg = "Incident " + incident.number + ' closed based on closure of task '+ fromNumber;
      gs.print(msg); 
      incident.state.setValue(7);
      incident.active.setValue(false);
      incident.comments = msg;
      incident.update();        
   }
}


function closeChange(myID, fromNumber) {
   var rfc = new GlideRecord('change_request');
   if (rfc.get('sys_id', myID)) {
      var msg = "Change " + rfc.number + ' closed based on closure of task '+ fromNumber;
      var notes = rfc.close_notes.getDisplayValue();
      notes = notes + '\n' + msg;
      rfc.close_notes =  notes;
      rfc.active = false;
      rfc.update();
      gs.print(msg);                 
   }
}
0 Helpfuls

Shaik Imran
Tera Contributor

a month ago 

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */ event) {

    // Collect each line into an array
    var lines = [];
    lines.push(
        '<strong>' + gs.getMessage('Incident Manager: ') + '</strong>' +
        '<span style="font-weight:normal;">' + current.u_recovery_manager.name + '</span>'
    );

    if (!current.u_communication_specialist.nil()) {
        lines.push(
            '<strong>' + gs.getMessage('Communication Specialist: ') + '</strong>' +
            '<span style="font-weight:normal;">' + current.u_communication_specialist.name + '</span>'
        );
    }

    if (current.u_technology_owner != "") {
        lines.push(
            '<strong>' + gs.getMessage('Technology Owner: ') + '</strong>' +
            '<span style="font-weight:normal;">' + current.u_technology_owner + '</span>'
        );
    }

    template.print(
        '<p><span style="font-family: Aptos, sans-serif; font-size: 12.0pt;">' +
        lines.join('<br>') +
        '</span></p>'
    );

})(current, template, email, email_action, event);
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Shaik Imran
Tera Contributor

a month ago 

{{#if u_outage_end}}
  <!-- show Resolved and Duration rows -->
{{/if}}
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