Configure Incident form popup view in Incident list view

[Sneha Karthik]

Hi Experts,

I have a requirement to configure the Incident form popup view in Incident list view. Below is the Incident form popup view:

Requirement:

When the Incident state is 'On hold' then only the 'On hold reason' field should appear in the popup view. As per the OOB functionality the 'On hold reason' field is always showing.

Please help me to find a solution for this.

Thanks.

[Brian Lancaster]

I'm not sure it is possible. UI Policies will not run in the pop-up window. This may be something you can put forward as an idea for future functionality.

Ideas - Idea Portal

[Naveet Agrawal · Accepted solution]

You can create another view by name 'sys_popup' (make sure to remove on hold reason from the right section) and then go to System UI > View Rule and set the view rule for this 'sys_popup' view(incident state = on hold). It worked for me.

[Sneha Karthik]

Thank you @Naveet Agrawal.

This worked perfectly for me. You are a genius 👍.

[Sneha Karthik]

Thank you @Naveet Agrawal.

This worked perfectly for me. You are a genius 👍