Configure sla for incidents alone

[Adithya Khurana]

Configure sla for incidents alone

[bubuprasadswain · Accepted solution]

Hi @Adithya Khurana ,

You can configure SLA for incident by following the docs.
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-level-man...

Please make sure to select 'Incident' table to apply SLA for the same.

Hope this will give you a start.


Regards,

Bubuprasad

[Community Alums · Accepted solution]

Hi @Adithya Khurana ,

I tried your problem in my PDI and it works for me 

Please refer below solution

Navigate to All< SLA< SLA Defination

Click on New button

You can fill this form as I highlighted above, you need to give table as Incident Duration, schedule and filter condition as per your requirement.

You also need to give some stop condition for SLA, at which your SLA stopped working 

Result 

When I new record in Incident table my SLA start working 

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[bubuprasadswain · Accepted solution]

Hi @Adithya Khurana ,

You can configure SLA for incident by following the docs.
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-level-man...

Please make sure to select 'Incident' table to apply SLA for the same.

Hope this will give you a start.


Regards,

Bubuprasad

[Community Alums · Accepted solution]

Hi @Adithya Khurana ,

I tried your problem in my PDI and it works for me 

Please refer below solution

Navigate to All< SLA< SLA Defination

Click on New button

You can fill this form as I highlighted above, you need to give table as Incident Duration, schedule and filter condition as per your requirement.

You also need to give some stop condition for SLA, at which your SLA stopped working 

Result 

When I new record in Incident table my SLA start working 

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Harish Bainsla · Accepted solution]

Hi @Adithya Khurana you can create sla for incident table if you are new just watch below video give you good explanation how to create and what is sla 

https://youtu.be/J6l-J9radPo?si=nD54GJiF2mpqMrw_